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Service providers funded by FACS must operate in accordance with their contract as well as legislation, policies and guidelines relevant to the programs they are contracted to deliver. This includes the requirements of the FACS Funded Contract Management Framework.

This page outlines some other key information services providers need to consider.

Work health and safety

Under the NSW Work Health and Safety Act 2011, FACS and its officers have a duty to verify that funded service providers, so far as is reasonably practicable:

  • are ensuring the health and safety of workers they engage, and
  • that the health and safety of other persons is not put at risk from work carried out.

Financial management

FACS uses the National standard chart of accounts for financial documentation with its funded service providers.

Child wellbeing

Besides meeting contracting requirements with FACS, all funded agencies and their staff must be aware of their child protection responsibilities. The Child Wellbeing and Child Protection – NSW Interagency Guidelines is the key document for providing practical guidance on interagency collaboration in child protection.

Agencies should implement child safe policies and must ensure they comply with Working with Children Check requirements.

The Care and Protection Practice Framework assists agencies to clarify the knowledge and skills FACS requires for good casework practice.

Funded agencies are encouraged to use FACS resources for working with Aboriginal people and communities and its Multicultural Strategic Commitment.

The guidelines for Supporting Victims of Crime, and the factsheet Supporting Victims of Crime: Information for OOHC NGO caseworkers and the Working with Victims of Crime eLearning module provide assistance to NGO OOHC service providers in understanding and meeting their responsibilities towards victims of crime.

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Last updated: 23 Jan 2019