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The Funded Contract Management Framework consists of four components:

  1. Objective
  2. Guiding principles
  3. Processes
  4. Expected outcomes

The objective of funded contract management is to enable FACS and service providers to work together to deliver quality services and achieve the outcomes agreed in contracts.

As the first component of the framework, the objective drives the requirements for managing funded contracts and the FACS relationship with service providers

The second component, the guiding principles, underpin the contractual relationship to define how FACS and service providers work together to achieve the objective.

The guiding principles are:

  • a strong relationship between FACS and service providers
  • mutual understanding of each other’s obligations
  • shared responsibility for performance and achieving the agreed outcomes.

The third component, the funded contract management processes, explain the requirements to assist and support both parties (FACS and its funded service providers) to meet their responsibilities and achieve the outcomes agreed in contracts.

The processes are:

  • relationship management
  • risk management
  • start of contract
  • contract changes and variations
  • performance monitoring and review
  • payment review and verification
  • issue and complaint management
  • annual accountability
  • recordkeeping
  • end of contract.

The fourth and final component, the expected outcomes, demonstrate that funded contract management is achieving its objective.

The expected outcomes are that:

  • FACS contracts are achieving better outcomes for clients
  • service providers have the ongoing capacity and capability to deliver the outcomes agreed in contracts
  • issues and risks are being managed to ensure the stable and uninterrupted delivery of services
  • there is clarity and accountability for all parties as to how funds are being used to meet client needs.
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Last updated: 24 Sep 2019