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Preamble

Context

'Funded contract management' refers to the systems and processes that support the way FACS manages its contracts with funded service providers.

The objective is to enable both parties to work together to deliver quality services and achieve the outcomes agreed in contracts.

The systems and processes ensure FACS manages contracts effectively, using a strengths-based approach to work with service providers so that:

  • FACS contracts are achieving better outcomes for clients
  • service providers have the ongoing capacity and capability to deliver the outcomes agreed in contracts
  • issues and risks are being managed to ensure the stable and uninterrupted delivery of services
  • there is clarity and accountability for all parties as to how funds are being used to meet client needs.

Funded contract management enables FACS to meet its commitments to the people of NSW, monitors that service providers are delivering quality services, and ensures both parties are meeting their responsibilities agreed in the contract.

Why the need for a charter?

While the relationship between FACS and a service provider is governed by a contract, we developed this charter to describe the means to successfully work together.

Founded on three guiding principles and a strengths-based relationship, the charter articulates the FACS commitment to service providers and what we expect of them in return.

The goal is a partnership that’s focused on achieving better outcomes for individuals, families and communities.

Print version

Download the charter to print. The page size is A2, but can be printed as A3.

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Last updated: 24 Sep 2019
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