Skip to Content

You can contact us in person, by email, phone or letter, or by using the Your Feedback tool on the far right of the screen.

Contracting complaint about FACS or the actions of a FACS-funded service provider

Contact your FACS contract manager. Their contact details are in the FACS portal.

Complaint about your FACS contract manager

Contact the manager of your FACS contract manager. Ask your FACS contract manager for their manager's contact information. Or call your FACS local office to request the manager's details.

Otherwise, you can use the the Your Feedback tool.

You can also contact the Enquiry, Feedback and Complaints Unit.

Call: 1800 000 164 (9 am to 4.30 pm, Monday to Friday)
Email: complaints@facs.nsw.gov.au
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131

Anonymous complaint

Use the the Your Feedback tool.

You can also contact the Enquiry, Feedback and Complaints Unit.

Call: 1800 000 164 (9 am to 4.30 pm, Monday to Friday)
Email: complaints@facs.nsw.gov.au
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131

Privacy complaint

To make a privacy complaint about how FACS has handled your personal information, use one of the following contact methods.

Email: privacy@facs.nsw.gov.au
Fill in the privacy form
Post: Privacy Unit - FACS Legal, Locked Bag 4028, Ashfield NSW 2131

Matter for the NSW Ombudsman

You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman.

Call: 02 9286 1000
Email: nswombo@ombo.nsw.gov.au
Visit: www.ombo.nsw.gov.au
Post: Level 24, 580 George Street, Sydney NSW 2000

Allegation of misconduct

Contact the manager of your FACS contract manager. Ask your FACS contract manager for their manager's contact information. Or call your FACS local office to request the manager's details.

Child or young person at risk of harm

Contact the Child Protection Helpline.

Call: 13 2111 (24 hours, 7 days)

For more information, visit the Guide to making a child protection report on this website.

Compliments and suggestions

We're always happy to receive constructive feedback and suggestions. Please use the Your Feedback tool, and let us know if you'd like a response.

Other matters

For any other matter, visit the Complaints and feedback page on this website.

Last updated: 22 Jan 2019
Was this content useful?