Targeted Early Intervention FAQs - For service providers
Answers to frequently asked questions on Targeted Early Intervention
TEI - next steps
Q- What are the next steps for TEI?
On 18 October 2018 Minister Goward sent a letter to TEI service providers outlining the next steps for Targeted Earlier Intervention and related reforms, including:
- Establishing an Early Intervention Evidence and Evaluation Fund
- Launching a showcase of What Works for prevention and early intervention
- Mapping service delivery against the TEI Outcomes Framework
- Presenting district plans with the latest available data
- Transitioning to data reporting using the DSS Data Exchange
- Continuing sector assistance services
- Continuing to partner with services on related reforms, including Their Futures Matter
- Planning and co-design for re-commissioning in 2020
- Keeping services updated
Q - What is the update on District Plans?
District plans are being updated with the latest available data, and will be published on the FACS website. The plans will provide an overview of the District profile, objectives and priorities for the District.
Q – What are the impacts on service delivery?
FACS will not ask service providers to make changes to activities, locations or client groups, however service providers may want to review some of their activities consistent with changing local priorities.
No changes will be made to Program Level Agreements (PLA) or Service Delivery Schedules (SDS).
Funding, under existing contracts will remain the same through to 30 June 2020.
Q - What if service providers want to lead positive change?
There are two pathways available for service providers, all of which involve retaining the current funding commitment and contracts until 30 June 2020:
- Pathway 1 - service provider chooses to align with the TEI Outcomes Framework (service providers may also choose to review service delivery priorities to align with District priorities – this is optional and provider-led).
- Pathway 2 - service provider chooses to not align with the TEI Outcomes Framework (existing service delivery and program data collection continues).
For more information about the two pathways, see the related flow chart Provider-led Targeted Earlier Intervention (TEI) Pathways and Factsheet
The two pathways will apply up to 30 June 2020. What happens from 1 July 2020 will be informed by re-commissioning planning and design work with the sector through 2019.
Q – What do I need to do to align to the TEI Outcomes Framework?
Service providers choosing to align to the TEI Outcomes Framework (Pathway 1) will be trained and supported to use the Department of Social Services Data Exchange (DEX), and the Personal Wellbeing Index, and supported to develop program logics for their service delivery. Service providers who choose this pathway will not be required to continue existing program data reporting arrangements, as DEX will replace these.
DEX training for providers and FACS District staff will begin in December 2018, and further sessions will be held in 2019. Advice regarding DEX training and a schedule will be released soon. Once service providers have completed the DEX training they may begin using the DEX and cease reporting in BAU data systems.
Completing the Activity Mapping Template will not result in changes to existing contracts. However, the mapping template can be used by FACS and service providers at the end of the reporting period, as an acknowledgement and record of your good work, and any improvements in your service activities that have emerged.
Q – Can service providers continue business as usual?
Yes, for service providers wanting to undertake business as usual (Pathway 2), this will mean continuation of current service delivery and reporting arrangements.
Where a service provider initially chooses no alignment with the TEI Outcomes Framework (pathway 2), they can also re-consider and decide to align (pathway 1) at any time before contracts are recommissioned in 2020.
Q - What will happen from 1 July 2020?
The two pathways will apply to 30 June 2020, and what happens from 1 July 2020 will be informed by re-commissioning planning and design work with the sector in 2019.
Q – How will data be recorded in each pathway?
Service providers who choose to align to the TEI Outcomes Framework (Pathway 1) will not be required to continue existing program data reporting arrangements, as DEX will replace these. Service providers choosing business as usual (Pathway 2) will continue current reporting arrangements.
Q – How do I learn more about the Data Exchange?
DEX training for providers and FACS District staff will be begin in December 2018, and further sessions will be held in 2019. Advice regarding DEX training and a schedule will be released soon. Once service providers have completed the DEX training they may begin using the DEX and cease reporting in BAU data systems.
Further information on DEX is also available from the Department of Social Services data Exchange website.
Q – What is the update on the Sector Assistance Strategy?
The TEI Sector Assistance Strategy (SAS) will continue to be implemented for all TEI services.
ACWA will continue to facilitate sector-wide training to all TEI service providers through 2019. The training schedule for 2019 will be influenced by demand data ACWA acquires from the waiting list information on their website.
Priorityaccess to specific support training will be given to service providers choosing pathways 1, where required.
NCOSS will continue to deliver the SAS panel with an increased focus on program logics.
Stage 2 of the Strategy will involve supporting TEI Aboriginal capacity building, DEX training and support, and other training as needed.
Q – What is the Evidence and Evaluation Fund?
A TEI Evidence and Evaluation Fund is being established to help build the evidence base for earlier intervention with state-wide priority groups and targeted service types. The Fund will be rolled out in 2018/19, and let successful applicants evaluate and demonstrate their effectiveness. And support and promote evidence of the human and economic value of early intervention services.
Q – What is the update on the Personal Wellbeing Index?
For service providers choosing to align with the TEI Outcomes Framework (Pathway 1), the Personal Wellbeing Index (PWI) is being introduced to help collect client outcome data.
The PWI was recently piloted in South Western Sydney District to learn more about using the tool for community strengthening activities and people with a CALD background.
A report on the findings of the pilot and resources to assist service providers to best use the tool are being developed, which will inform implementation in 2019.
TEI- outcomes framework
Q – What are the benefits for my organisation in choosing Pathway One?
If you opt into Pathway One and align to the TEI Outcomes Framework you will have access to more support and training. This includes DEX training and guidance on how to complete your Activity Mapping template. Once your data is captured in DEX it will help us build a robust data set. This means that your data is included in any DEX data analysis we undertake and helps to build the evidence base about your service delivery.
Q- My organisation has chosen to opt into Pathway One to implement the TEI Outcomes Framework. What do we do next?
Your next step is to fill in the Activity Mapping template. This will help you map your current service delivery to the activities in the TEI Framework, and prepare for data collection using the Department of Human Services (DSS) Data Exchange (DEX).
If you are seeking to make changes to your service delivery, have a chat with your local FACS team to make sure any proposed changes are in line with District priorities. Once you have checked this, you can complete the Activity Mapping template and send it to your local FACS team for review. FACS will then let DSS know which activities you will be delivering, and DSS will set up your service in DEX.
Q – Where can I get help completing the Activity Mapping template?
See the User Guide to help you complete the Activity Mapping template and understand what you need to do.
If you have further questions, contact your local FACS team or email the TEI mailbox.
Q – Do I need to complete the Activity Mapping template before I attend DEX training?
We recommend that you finish the Activity Mapping process prior to training. This is because:
- You will get more out of the DEX training – throughout the training, you will discuss the activities in the TEI framework. If you have already done the mapping, then you will better understand the terms used and where your program fits.
- You will be ready to start using DEX – you need to complete the Activity Mapping before you can start using DEX.
If you are not able to complete the steps in the suggested order, try to do the mapping as soon as you can after the training.
Q – What else do I need before I can start using DEX?
You need an AUSkey. Find out how to set up an AUSkey. The sooner you get started on this the better.
Q – I want to develop a program logic for my organisations service delivery, do I need to use the FACS program logic template or can I use another program logic structure?
The TEI program logic is a great starting point as it can help you to plan your program and clearly articulate your goals.
You can use an existing program logic diagram or an alternative template if this works better for you.
Q - Where can I get support to develop my program logic?
You can access support via your local FACS team. There are also some external training and practice workshops available that can assist you to develop your program logic.
ACWA CCWT is currently running an introductory level outcomes training course as part of the TEI Sector Assistance Strategy. Find out more, including how to register.
There will also be a number of training and practice workshops held across the sector over the year, which we will contact you about directly.
NCOSS, as part of the TEI Sector Assistance Strategy, will also be able to provide you with support.
Q – Does my program logic need to be approved by FACS?
You will not be required to formally submit your program logic to FACS for approval, but we are interested in this work and would be keen to view them and understand the evidence behind your program logics.
Q - When will we be able to see how the TEI Outcomes Framework is operationalised on DEX?
You can see how the TEI Outcomes Framework works in DEX through the TEI Activity Guidance. This guidance document details how TEI activities (or DEX service types) will be recorded in DEX for each of the five TEI service options (or DEX program activities). The guidance also details how short-term client outcomes will be recorded in DEX through the SCORE assessments, and other translated tools such as the Personal Wellbeing Index (PWI). Longer term population outcome indicators can also be reported from DEX.
DEX training is currently being rolled out across NSW and provides an opportunity to see how DEX has been customised for TEI.
Q - For group activities, will individual clients need to be on the DEX system? And if so, what data will need to be recorded about them?
Not all clients need to be identified for group activities, as detailed in Appendix B of the DEX Protocols. However, service providers should aim to collect individual client details where possible and appropriate, as detailed in the DEX Protocols.