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Targeted Early Intervention FAQs - For service providers

Answers to frequently asked questions on Targeted Early Intervention

TEI- outcomes framework

Q – What are the benefits for my organisation in choosing Pathway One?

If you opt into Pathway One and align to the TEI Outcomes Framework you will have access to more support and training. This includes DEX training and guidance on how to complete your Activity Mapping template. Once your data is captured in DEX it will help us build a robust data set. This means that your data is included in any DEX data analysis we undertake and helps to build the evidence base about your service delivery.

Q- My organisation has chosen to opt into Pathway One to implement the TEI Outcomes Framework. What do we do next?

Your next step is to fill in the Activity Mapping template. This will help you map your current service delivery to the activities in the TEI Framework, and prepare for data collection using the Department of Human Services (DSS) Data Exchange (DEX).

If you are seeking to make changes to your service delivery, have a chat with your local FACS team to make sure any proposed changes are in line with District priorities. Once you have checked this, you can complete the Activity Mapping template and send it to your local FACS team for review. FACS will then let DSS know which activities you will be delivering, and DSS will set up your service in DEX.

Q – Where can I get help completing the Activity Mapping template?

See the User Guide to help you complete the Activity Mapping template and understand what you need to do.

If you have further questions, contact your local FACS team or email the TEI mailbox.

Q – Do I need to complete the Activity Mapping template before I attend DEX training?

We recommend that you finish the Activity Mapping process prior to training. This is because:

  1. You will get more out of the DEX training – throughout the training, you will discuss the activities in the TEI framework. If you have already done the mapping, then you will better understand the terms used and where your program fits.
  2. You will be ready to start using DEX – you need to complete the Activity Mapping before you can start using DEX.

If you are not able to complete the steps in the suggested order, try to do the mapping as soon as you can after the training.

Q – What else do I need before I can start using DEX?

You need an AUSkey. Find out how to set up an AUSkey. The sooner you get started on this the better.

Q – I want to develop a program logic for my organisations service delivery, do I need to use the FACS program logic template or can I use another program logic structure?

The TEI program logic is a great starting point as it can help you to plan your program and clearly articulate your goals.

You can use an existing program logic diagram or an alternative template if this works better for you.

Q - Where can I get support to develop my program logic?

You can access support via your local FACS team. There are also some external training and practice workshops available that can assist you to develop your program logic.

ACWA CCWT is currently running an introductory level outcomes training course as part of the TEI Sector Assistance Strategy. Find out more, including how to register.

There will also be a number of training and practice workshops held across the sector over the year, which we will contact you about directly.

NCOSS, as part of the TEI Sector Assistance Strategy, will also be able to provide you with support.

Q – Does my program logic need to be approved by FACS?

You will not be required to formally submit your program logic to FACS for approval, but we are interested in this work and would be keen to view them and understand the evidence behind your program logics.

Q - When will we be able to see how the TEI Outcomes Framework is operationalised on DEX?

You can see how the TEI Outcomes Framework works in DEX through the TEI Activity Guidance. This guidance document details how TEI activities (or DEX service types) will be recorded in DEX for each of the five TEI service options (or DEX program activities). The guidance also details how short-term client outcomes will be recorded in DEX through the SCORE assessments, and other translated tools such as the Personal Wellbeing Index (PWI). Longer term population outcome indicators can also be reported from DEX.

DEX training is currently being rolled out across NSW and provides an opportunity to see how DEX has been customised for TEI.

Q - For group activities, will individual clients need to be on the DEX system? And if so, what data will need to be recorded about them?

Not all clients need to be identified for group activities, as detailed in  Appendix B of the DEX Protocols. However, service providers should aim to collect individual client details where possible and appropriate, as detailed in the DEX Protocols.

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Last updated: 21 Mar 2019