Targeted Early Intervention FAQs - For service providers
Answers to frequently asked questions on Targeted Early Intervention
TEI - next steps
Q - What are my options in the TEI reform as a service provider?
The reform is currently focused on testing the implementation of the TEI Outcomes Framework, and initiatives to support more evidence-informed practice. This is a ‘test and learn’ phase for both providers and FACS to try a more evidence-informed and outcomes focussed approach.
There are two pathways available for service providers, both of which involve retaining current funding commitments and contracts until 30 June 2020:
- Pathway 1 - service provider chooses to align with the TEI Outcomes Framework (service providers may also choose to review service activities, location or client groups to align with District priorities).
- Pathway 2 - service provider chooses to continue business-as-usual (existing service delivery and program data collection continues).
For more information about the two pathways, see the related flow chart Provider-led Targeted Earlier Intervention (TEI) Pathways and Factsheet.
Q – What are the benefits for my organisation in choosing Pathway One?
Service providers that opt into Pathway One will benefit through participation in TEI reform activities. These include:
- Collecting and reporting TEI client outcome data using the DSS Data Exchange (DEX)
- Testing optional client outcome measurement tools, such as the Personal Wellbeing Index; and,
- Developing a TEI program logic that shows how your activities link to evidence and client outcomes over the short and longer term.
You will also have priority access to support and training under the TEI Sector Assistance Strategy.
Information about the DEX
Pathway 1 is optional and not compulsory for service providers. However Pathway 1 offers considerable benefits to service providers and the communities we serve. It is about testing and learning, an improved focus on client and community outcomes, moving towards more evidence-informed practice, and supporting innovative practice.
Service providers will be able to use the DSS Data Exchange (DEX) to capture data that will help build the evidence about TEI service delivery. It is intended that all TEI funded services will be using DEX from July 2020, so getting started now gives you a longer lead in time to get used to the system. It’s also an opportunity to look at your service delivery and consider the impact it has on clients and how you measure it.
Q- My organisation has chosen to opt into Pathway 1. What do we do next?
Your next step is to fill in the Activity Mapping template. This will help you map your current service delivery to the TEI Outcomes Framework and Department of Human Services (DSS) Data Exchange (DEX).
No changes to your service delivery are required in this process. However, if you do want to make changes to your service delivery, discuss this with your local FACS team to make sure any proposed changes are in line with District priorities. Once you have checked this, you can complete the Activity Mapping template and send it to your local FACS team for review.
FACS will let DSS know which activities you have agreed to deliver, and DSS will then set up your service in DEX. You will receive a letter once DSS has set your TEI activities up in DEX.
Q - What timeframes should I be aware of?
Current contracts and funding arrangements remain in place until 30 June 2020.
At present, there is no set timeline for services to decide to opt into Pathway 1 or to undertake the Pathway 1 activities. We want to support the different needs of service providers, minimise impact on service delivery, and reduce resource implications. If there are any changes to time frames, we will let you know via TEI Inform.
Q - What is the update on District Plans?
FACS is updating data and will use the information in the district plans as we work with the sector at a local level to plan and design the service system. This brings together the TEI planning already done, and the System Transformation work led by Their Futures Matter.
Your FACS District office can provide information on District priorities, such as service activities, locations or client groups.
Q – What will be the impact of Pathway 1 on service delivery?
Service providers are not required to make changes to their current activities, locations or client groups. Current contracts and funding arrangements remain in place until 30 June 2020. Service providers may choose to review their service delivery to better reflect what they already provide, and/or better align with changing local priorities. Any agreed changes will be recorded in the Activity Mapping template rather than Program Level Agreements (PLA) or Service Delivery Schedules (SDS).
Q - What will happen from 1 July 2020?
What happens from 1 July 2020 will be informed by re-commissioning planning and design work with the sector in 2019. This will include FACS and Their Futures Matter (TFM) working together, and a consultation process with TEI services, other service system stakeholders and communities.
Recommissioning for TEI services will consider recommendations made by the TFM review of the entire child and family continuum, and how the system (including TEI services through to statutory protection) could be redesigned to better serve vulnerable children and families.
The TFM System Transformation program of work will help inform where changes may need to be made in TEI to support better outcomes for children, families and communities. More information about TFM can be found here.
Q – How will data be reported in each pathway?
Service providers who choose to take Pathway 1 will report through DEX. This means that these providers will stop their current program data reporting arrangements on the day they start DEX reporting. Service providers choosing Pathway 2 will continue current reporting arrangements.