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The Data Exchange – how we’ll know what works

The Data Exchange – how we know what works

What is the Data Exchange (DEX)?

DEX is the reporting platform used in the TEI program. It is a web-based platform hosted by the Department of Social Services.

DEX has the flexibility to capture information across the entire TEI continuum, helping ensure service delivery information and client outcomes are reported in a consistent way. All TEI services report data through DEX.

Who can I ask for help?

For help with MyGovID and RAM: call the support line on 1300 287 539

For general Data Exchange support: contact or 1800 020 283 (9.00am – 5.00pm Monday to Friday)

For TEI specific questions: talk to your local DCJ district contact first, or email us at

DEX resources and information

Data Exchange Resources

Getting onto the Data Exchange

Start reporting

Consent and Privacy

Measuring and reporting client outcomes

Real examples of measuring outcomes from service providers

Using the Data Exchange Reports

If you have any questions or comments about these resources please contact:


2020 Data Exchange Webinar series

In 2020, we ran a webinar series to help service providers understand how to access and use the Data Exchange. Recordings of these webinars and the powerpoint slides that were used are below:

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Last updated: 03 May 2023