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The Data Exchange – how we’ll know what works

What is the Data Exchange?

"The Data Exchange is a streamlined way to collect and share data and will be the main reporting system for TEI. It offers a number of benefits for all users, including:

  • fewer data items need to be recorded than other platforms
  • flexible new ways to submit information
  • it de-identifies data.

What is changing?

To date, data collection has been optional. From 1 January 2021, you will need to report data using the Data Exchange to meet the terms of your contract.

Why are we making this change?

The new TEI program focuses on collecting outcomes data. This will help us improve how we respond to client and community needs, adapt service delivery and improve outcomes.

What does this mean for you?

All TEI services need to collect and report data through the Data Exchange from 1 January 2021. If you haven’t started exploring the Data Exchange, we suggest you do so as soon as possible.

How do I get started?

To begin, download the Data Exchange Quick Start Guide. Follow the steps in this document to help you access and start using the Data Exchange.

For help getting onto the Data Exchange see:

Before you start reporting information in the Data Exchange you should read the following documents:

Data Exchange Resources and Webinars

We have developed a number of additional resources to help you use the Data Exchange:

In 2020, we ran a Data Exchange webinar series to help service providers understand how to use the Data Exchange. Recordings of these webinars and the powerpoint slides that were used are below:

We will update and develop new resources as needed. If you have any questions or comments about these resources please contact:

A number of online training resources, developed by the Department of Social Services, are also available including:

Who can I ask for help?

For help with MyGovID and RAM: call the support line on 1300 287 539

For general Data Exchange support: contact or 1800 020 283 (8.30am – 5.30pm Monday to Friday)

For TEI specific questions: talk to your local DCJ district contact or email us at

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Last updated: 26 Feb 2021