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The Data Exchange – how we’ll know what works

What is the Data Exchange?

The Data Exchange is the reporting platform used in the TEI program. It is a web-based platform hosted by the Department of Social Services. It has the flexibility to capture information across the entire TEI continuum. It helps ensure service delivery information and client outcomes are reported in a consistent way.

What does this mean for you?

All TEI services need to collect and report data through the Data Exchange from 1 January 2021. If you haven’t started using the Data Exchange, please do so as soon as possible.

How do I get started?

Before you start reporting information in the Data Exchange you should read the following documents:

Data Exchange Resources

Getting onto the Data Exchange

Start reporting

Consent and Privacy

Measuring and reporting clients outcomes

Real examples of measuring outcomes from service providers

Using the Data Exchange Reports

If you have any questions or comments about these resources please contact:


2020 Data Exchange Webinar series

In 2020, we ran a webinar series to help service providers understand how to access and use the Data Exchange. Recordings of these webinars and the powerpoint slides that were used are below:


On the 25 March, DCJ and Fams ran a webinar to show everyone the data that was reported from 1 July – 31 December 2020.

For a live recording of this webinar see:

Who can I ask for help?

For help with MyGovID and RAM: call the support line on 1300 287 539

For general Data Exchange support: contact or 1800 020 283 (8.30am – 5.30pm Monday to Friday)

For TEI specific questions: talk to your local DCJ district contact or email us at

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Last updated: 07 Dec 2021