Targeted Earlier Intervention program

What is the Data Exchange?

"The Data Exchange is a streamlined way to collect and share data and will be the main reporting system for TEI. It offers a number of benefits for all users, including:

• fewer data items need to be recorded than other platforms
• flexible new ways to submit information
• it de-identifies data.

What is changing?

To date, data collection has been optional. From 1 January 2021, you will need to report data using the Data Exchange to meet the terms of your contract.

Why are we making this change?

The new TEI program focuses on collecting outcomes data. This will help us improve how we respond to client and community needs, adapt service delivery and improve outcomes.

What does this mean for you?

All TEI services need to collect and report data through the Data Exchange from 1 January 2021. If you haven’t started exploring the Data Exchange, we suggest you do so as soon as possible.

How do I get started?

To begin, download the Data Exchange Quick Start Guide. Follow the steps in this document to help you access and start using the Data Exchange.

For help getting onto the Data Exchange see:

• Getting onto the Data Exchange
• FAQs about myGovID and RAM
• FAQs about the Data Exchange

Before you start reporting information in the Data Exchange you should read the following documents:

• The Data Exchange Protocols: is a manual that describes the different elements of the Data Exchange and how services are expected to use the platform
• Program Specific Guidance for State Agencies in the Data Exchange: provides practical information specific to the TEI program
• The TEI Data Collection and Reporting Guide: outlines the minimum data set needed for the TEI program and how TEI services are expected to measure and report client information

Data Exchange Resources and Webinars

We have developed a number of additional resources to help you use the Data Exchange:

• Data Exchange Quick Start Guide
• Getting onto the Data Exchange
• Setting up outlets in the Data Exchange
• How do I set up my cases, sessions and clients in the Data Exchange?
• What information do I need to record in the Data Exchange?
• Example client intake form
• Measuring outcomes in the TEI program: E-learning modules
• What is SCORE and how can I use it for the TEI program?
• TEI guide to developing surveys
• What is Community SCORE and how do I use it for the TEI program?
• Outcomes Matrix
• Using the Data Exchange: Consent and Privacy
• The Department of Social Services (DSS) and the Data Exchange

In 2020, we ran a Data Exchange webinar series to help service providers understand how to use the Data Exchange. Recordings of these webinars and the powerpoint slides that were used are below:

• Webinar 1: Introduction to the Data Exchange
• Webinar 2: Getting onto the Data Exchange
• Webinar 3: Set up your organisation and create outlets
• Webinar 4: Consent and Privacy
• Webinar 5: Creating Cases, Sessions and Clients
• Webinar 6: Creating Cases, Sessions and Clients in the Community Strengthening Stream
• Webinar 7: Creating Cases, Sessions and Clients in the Wellbeing and Safety Stream
• Webinar 8: Creating Cases, Sessions and Clients for Sector Coordination and Planning
• Webinar 9: Measuring Outcomes – SCORE for Individual Clients
• Webinar 10: Measuring Outcomes – Community SCORE
• Webinar 11: The Data Exchange Reports – COMING SOON
• Webinar 12: Program Logic – COMING SOON

We will update and develop new resources as needed. If you have any questions or comments about these resources please contact: TEI@facs.nsw.gov.au.

A number of online training resources, developed by the Department of Social Services, are also available including:

• The Data Exchange 101 webinar
• A range of task cards and e-Learning modules that show how to use the Data Exchange.

Who can I ask for help?

For help with MyGovID and RAM: call the support line on 1300 287 539

For general Data Exchange support: contact dssdataexchange.helpdesk@dss.gov.au or 1800 020 283 (8.30am – 5.30pm Monday to Friday)

For TEI specific questions: talk to your local DCJ district contact or email us at TEI@facs.nsw.gov.au.