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The Data Exchange – how we’ll know what works

What is the Data Exchange?

"The Data Exchange is a streamlined way to collect and share data and will be the main reporting system for TEI. It offers a number of benefits for all users, including:

  • fewer data items need to be recorded than other platforms
  • flexible new ways to submit information
  • it de-identifies data.

What is changing?

To date, data collection has been optional. We have extended Try, Test and Learn until 31 December 202. This means, from 1 January 2021, you will need to report data using the Data Exchange to meet the terms of your contract.

Why are we making this change?

The new TEI program focuses on collecting outcomes data. This will help us improve how we respond to client and community needs, adapt service delivery and improve outcomes.

What does this mean for you?

All TEI services will need to collect and report data through the Data Exchange from 1 January 2021. If you haven’t started exploring the Data Exchange, we suggest you do so as soon as possible.

How do I get started?

To begin, you need to set up your myGovID and RAM and get set up on the Data Exchange.

Below are some resources to help you do this:

Also see our FAQs about myGovID and RAM and the Data Exchange.

Before you start reporting information in the Data Exchange you should read the following documents:

How will we help you?

We have developed a number of additional resources to help you use the Data Exchange:

We will update and develop new resources as needed. If you have any questions or comments about these resources please contact:

A number of online training resources, developed by the Department of Social Services, are also available including:

Who can I ask for help?

For help with MyGovID and RAM: call the support line on 1300 287 539

For general Data Exchange support: contact or 1800 020 283 (8.30am – 5.30pm Monday to Friday)

For TEI specific questions: talk to your local DCJ district contact or email us at

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Last updated: 06 Oct 2020