Targeted Earlier Intervention program

What is the Data Exchange?

The Data Exchange is the reporting platform used in the TEI program. It is a web-based platform hosted by the Department of Social Services. It has the flexibility to capture information across the entire TEI continuum. It helps ensure service delivery information and client outcomes are reported in a consistent way.

What does this mean for you?

All TEI services need to collect and report data through the Data Exchange from 1 January 2021. If you haven’t started using the Data Exchange, please do so as soon as possible.

How do I get started?

Before you start reporting information in the Data Exchange you should read the following documents:

• The Data Exchange Protocols: is a manual that describes the different elements of the Data Exchange and how services are expected to use the platform
• The TEI Data Collection and Reporting Guide: outlines the minimum data set needed for the TEI program and how TEI services are expected to measure and report client information
• The Data Exchange Quick Start Guide: provides an overview of the key steps you should follow to access and start using the Data Exchange

Data Exchange Resources

Getting onto the Data Exchange

• Data Exchange Quick Start Guide
• Getting onto the Data Exchange
• FAQs about myGovID and RAM
• FAQs about the Data Exchange

Start reporting

• Setting up outlets in the Data Exchange
• How do I set up my cases, sessions and clients in the Data Exchange?
• What information do I need to record in the Data Exchange?
• Example client intake form

Consent and Privacy

• Privacy Information Sheet
• Using the Data Exchange: Consent and Privacy
• Example client intake form

Measuring and reporting clients outcomes

• Measuring outcomes in the TEI program: E-learning modules
• What is SCORE and how can I use it for the TEI program?
• TEI guide to developing surveys
• What is Community SCORE and how do I use it for the TEI program?
• Outcomes Matrix
• TEI Outcomes Reporting Tool

Real examples of measuring outcomes from service providers

• Botany Family and Children’s Centre – Outcomes Matrix and Client Surveys
• Sugar Valley Neighbourhood Centre – Outcomes Matrix
• Sugar Valley Neighbourhood Centre – Client survey

Using the Data Exchange Reports

• Access, Explore and Export your Data Exchange Data
• Using data in the TEI Program
• Using data to improve our services
• The NSW TEI Activity Report

If you have any questions or comments about these resources please contact: TEI@facs.nsw.gov.au

Webinars

2020 Data Exchange Webinar series

In 2020, we ran a webinar series to help service providers understand how to access and use the Data Exchange. Recordings of these webinars and the powerpoint slides that were used are below:

• Webinar 1: Introduction to the Data Exchange
• Webinar 2: Getting onto the Data Exchange
• Webinar 3: Set up your organisation and create outlets
• Webinar 4: Consent and Privacy
• Webinar 5: Creating Cases, Sessions and Clients
• Webinar 6: Creating Cases, Sessions and Clients in the Community Strengthening Stream
• Webinar 7: Creating Cases, Sessions and Clients in the Wellbeing and Safety Stream
• Webinar 8: Creating Cases, Sessions and Clients for Sector Coordination and Planning
• Webinar 9: Measuring Outcomes – SCORE for Individual Clients
• Webinar 10: Measuring Outcomes – Community SCORE

2021

On the 25 March, DCJ and Fams ran a webinar to show everyone the data that was reported from 1 July – 31 December 2020.

For a live recording of this webinar see: https://youtu.be/36owS0hOII0

Who can I ask for help?

For help with MyGovID and RAM: call the support line on 1300 287 539

For general Data Exchange support: contact dssdataexchange.helpdesk@dss.gov.au or 1800 020 283 (8.30am – 5.30pm Monday to Friday)

For TEI specific questions: talk to your local DCJ district contact or email us at TEI@facs.nsw.gov.au.