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Roles and Responsibilities

Relevant statutory powers exercised by FACS

FACS is an agency with statutory powers that allow it to:

  • respond to ROSH (child protection) and
  • exercise functions of PR (for children in OOHC).

See PCMP Resources – List: Powers and Functions of Parental Responsibility.

Functions of Parental Responsibility exercised by FACS

The powers of PR exercised by FACS in relation to children in statutory OOHC include all the powers, duties, responsibilities and authority which by law, parents have in relation to their children. This means making certain decisions in relation to a child that a parent would normally make.

The Minister is able to delegate its powers to exercise specific functions of PR to any officer of FACS or the principal officer of a funded service provider. Currently through a deed of agreement, the Minister has delegated powers to one funded service provider [8] to exercise specific (not all) functions of PR.

All other funded service providers are not delegated any of these powers. However, the Minister is able to transfer case management to a funded service provider which then has supervisory responsibility of the child’s placement; including supervising the authorised carers’ exercise of care responsibility and provision of day-to-day care and control of the child.

See PCMP Resources – List: Statutory Powers exercised by FACS and List: Powers & Functions exercised by FACS .

[8] Barnardos NSW


When case management transfers to a funded service provider, responsibility for day to day keeping in touch with the child, their parents and family/kin rests with the service provider. The funded service provider provides professional support and practical assistance to help them achieve their child’s case plan goal.

After transfer of case management, FACS continues to have an important role to monitor and support the funded service provider’s provision of case management.

Commissioning and Planning

FACS district Commissioning and Planning works to improve service system capacity and capability to provide children, their parents and families/kin with quality services. They collate and analyse data in relation to the performance of the PSP funding model (see PCMP Resources – Funding: PSP Packages & Cost Components) to:

  • identify gaps in the service system, building service system and practice capacity
  • identify and respond to systemic, operational or governance issues and
  • monitor and report on the performance of the service system, to ensure it is driving better outcomes for children, their parents and families/kin.

Commissioning and Planning Contract Managers work closely with funded service providers to implement contractual arrangements and develop their capacity to deliver professional support and practical assistance to children, their parents and families/kin, under the Permanency Support Program.

Permanency Coordinators

Permanency Coordinators have extensive knowledge about services provided locally in the service system. They act as a link between FACS and funded service providers, providing advice about Permanency Support Packages to achieve the permanency case plan goal. Permanency Coordinators are not caseworkers, contract managers or casework decision-makers. They are Permanency Support Program experts and provide advice and support to all stakeholders under the program.

Child and Family District Unit

Child and Family District Units (CFDU) in each FACS district act as the key interface between funded service providers and FACS in relation to children by:

  • vacancy management and coordinating referrals to funded service providers for children, their parents, family/kin and carers
  • coordinating placement broadcasts to funded service providers to provide placements for children
  • supporting funded service providers to administer case management
  • exercising powers and functions of PR (if the child is in OOHC).

Child and Family District Units provide advice to funded service providers about:

  • operation of Permanency Case Management Policy, Rules and Practice Guidance
  • local district structure and operating models (unique to a specific district).

CFDUs are also the point of contact for funded service providers where there has been a significant change in relevant circumstances for the child, their parents and family/kin that requires review. They liaise with district Commissioning and Planning teams, Permanency Coordinators and local FACS CSC casework teams when contacted by funded service providers about:

Central Access Unit

The Intensive Therapeutic Care (ITC) system has a centralised referral pathway – the ‘Central Access Unit’ (CAU). The CAU uses a broad assessment to determine if a child enters ITC, if they cannot be immediately supported in a family-based or foster care placement.

FACS Community Services Centre

FACS CSC casework teamswork collaboratively with funded service providers when:

Commissioning services

Case management of a child, their parent and family/kin may be provided by a FACS (internal) service or purchased from a funded service provider .

Services provided by FACS

FACS provides case management (internally) through FACS CSCs and FACS districts.

Family preservation services are provided by local FACS Child Protection teams and district specialist teams including Child Protection Adolescent Teams (CPAT). These teams use evidence informed and evidence based models including:

  • Family Action Planning (FAP) for change and
  • Intensive Family Based Services (IFBS).

Preservation, restoration, guardianship, adoption and long term care services are provided by local FACS OOHC teams and statewide specialist teams including Intensive Support Services (ISS) teams.

PSP services

Case management is purchased from funded service providers under the Permanency Support Program (PSP) using service packages under the PSP funding model. See PCMP Resources – List: PSP Services.

Non-PSP Services

FACS purchases non-PSP services from other service providers.

Non-PSP family preservation and restoration services in many districts use evidence informed or evidence based models including:

  • Intensive Family Preservation (IFP) and Intensive Family Based Service (IFBS)
  • Brighter Futures and Youth Hope
  • Multi-systemic Therapy for Child Abuse and Neglect (MST-CAN) and Functional Family Therapy through Child Welfare (FFT-CW).

Typically, FACS seeks non-PSP services through existing referral pathways. The provision of non-PSP services may or may not involve a transfer of case management, subject to the program description and funding agreement of respective providers.

Monitoring progress

The funded service provider:

  • reviews progress toward achieving the child’s case plan goal, with the child, their parents, families/kin and carers’ (if applicable)
  • provides information and data regarding progress toward achievement of case plan goals to FACS through ChildStory, district reporting procedures and subject to their Program Level Agreement (PLA).

FACS districts:

  • monitor progress of all children in case management of funded service providers toward achieving their case plan goal and
  • the overall performance of the service system.

See PCMP Resources – Overview: PSP Case Plan Goal to Permanency Outcome.

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Last updated: 30 Aug 2018