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The Aboriginal Case Management Policy and associated Rules and Practice Guidance: Strengthening Aboriginal families, delivering outcomes for Aboriginal children and young people is an operational framework for all practitioners working with Aboriginal children, young people and families across the continuum of support in NSW, providing guidance to practitioners regarding core case management practices. It provides a framework for Aboriginal-led and culturally embedded case management practice to safeguard the best interests of Aboriginal children and young people.

The objective of the Aboriginal Case Management Policy is to:

Promote an integrated case management approach that is tailored to the needs of Aboriginal children and families, that commences early in the continuum of support and that empowers and supports families and communities to reduce the incidence of harm, addressing identified risks and thereby supporting Aboriginal children and young people to thrive.

The Aboriginal Case Management Policy and upcoming associated Rules and Practice Guidance aims to:

  • support practitioners to achieve and maintain stable and enduring relationships with an Aboriginal child or young person’s family and community, and meaningful connections to culture and Country, for lifelong wellbeing
  • support practitioners to engage early with Aboriginal families and empower families to shape case planning, identifying tailored priorities and solutions to keep children safe and with their family and community. Family engagement is a family-centred and strengths-based approach to making decisions and maximising the positive outcomes for children and families
  • encourage case management that provides holistic and flexible supports to Aboriginal children and families, building trust and promoting access to services
  • ensure services delivered to Aboriginal children and families are culturally embedded and delivered by competent practitioners with an understanding of the families and communities they serve
  • reduce the need for more intensive and intrusive services through effective engagement and case management, addressing risks early
  • build the trust of Aboriginal children, families and communities in the child and family service system, by empowering Aboriginal communities to design, deliver and oversee local services, supports and processes, through Aboriginal community controlled mechanisms

The Aboriginal Case Management Policy sits alongside the Permanency Case Management Policy, and provides specialised guidance on achieving safety, stability and cultural continuity for Aboriginal children and young people across early intervention and prevention supports, child protection services and the Permanency Support Program.

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Last updated: 27 Sep 2022