MyHousing Mobile app help page

The MyHousing app is available for

• Apple devices with iOS 11 and above
• Android devices with 5.0 and above

You can download the MyHousing app to your smart phone

To download the app, search for MyHousing app

This guide will help you create a MyHousing account if you do not already have one.

You only need to register once and from then on you can simply log in to the app using your chosen password.

Note: You will need to have an email address and be a DCJ Housing tenant; applicant; former tenant or Rentstart bond loan client. To register, you will also need your Client Reference Number (CRN) or Payment Reference Number (PRN) and access to your email to get verification code.

Tap on the MyHousing app icon to open

Tap Let’s get started to begin registration

Read Get started to understand what you need prior to creating an account, then tap Next

Select I do not have a MyHousing account, then tap Next

Providing your email allows DCJ Housing to send the verification code to you and other digital correspondence. Type in the email address you would like to use to create an account.

Check the email address you have entered to ensure it is correct, then tap Next

Type in a password, ensuring you meet the conditions listed above

Once you have entered your password and the conditions have been met, tap Next

Your email address needs to be verified. Type in the verification code provided in the email sent to you and tap Next

Type in your personal details to verify you are in our system, then tap Next

Almost there! Select your secret question, type in your answer then tap Next

Accept the T&Cs and tap Next

This account can also be used to log into MyHousing Account and Information which you can access at https://www.facs.nsw.gov.au/myhousing

This guide will help set you up in the app if you already have a MyHousing account. You only need to set up the app once and from then on you can simply just log in to the app using your chosen password.

Tap on the MyHousing app icon to open

Tap on Let’s get started to begin using the app

Read Get started to understand what you need prior to creating an account, then tap Next

Select I already have a MyHousing account, then tap Next

Fill in your email address and password used for MyHousing Account and Information

Don’t worry, if you type your email incorrectly, you can try again!

Once you have correctly entered your details, tap Log in

You are now logged in!

Tap on the features to start using the app today! Note: You will only see features that are relevant to you

This guide will help you set a new password if you have forgot your current password.

From the log in screen, click on Forgot your password?

Fill in your email address used for MyHousing Account and Information and tap Next

Your email address needs to be verified. Type in the verification code provided in the email sent to you and tap Next

Almost there! Select your secret question, type in your answer then tap Next

Type in your new password, ensuring you meet the conditions shown on the screen

Once you have entered your new password and the conditions have been met, tap Next

Your new password has been reset.

You can log into the MyHousing app.

This guide will provide an overview of the key features of the MyHousing app.

Once the app has been downloaded, this page appears and provides public access to:

Link2Home, AskIzzy, Housing Assistance online form, eRepair and ePay

Accounts & payments allows you to view account information. Tap to take a closer look.

Depending on your circumstances, you will only see accounts relating to you

Once you have tapped on the account, you can view transactions or make a payment.

Let’s look at how to make a payment.

If you have logged into the MyHousing app, your PRN will automatically appear.

Enter an amount into the nominated account, then tap Next. Note: You can enter an amount to one or more accounts.

Select your payment method type, Credit card or Direct debit.

Let’s make a payment with a Credit card.

Once selected, enter details in the required fields

Tap Review to check details you’ve entered are correct

If all details are correct, tap Pay

Once payment is processed, your receipt will generate. A copy is also available as a PDF.

Simply tap Open as a PDF to view.

The Lodge a repair request allows you to choose non-urgent or urgent maintenance for your property

Use eRepair option requests for non-urgent repairs

Call now for urgent repair option requests are for urgent repairs where your health or safety is at risk

Tapping on Use eRepair option will take you to Interfinder to complete a request

My applications allows you to view key information about your approved applications

Depending on your circumstances, you will only see approved applications

We need your most up to date information, so if your circumstances have changed and these details are no longer correct, go to the FACS website and complete a Change of Circumstances form online

My contact details allows you to update your details so we can contact you if we need to

To make a change to any details, simply tap on the area to update

Fill in the fields then tap Save

My rent and income allows you to view your rent, water and household income information

Tap on each household member to see a summary of their assessable income

Assessment rate displays the percentage of total income for that household member. This percentage is determined by FACS Housing.

All records displayed are income details provided by you.

My household members allows you to check members listed within your tenancy

Tap on each household member for more information

View household member information, then tap on Back to go back to the My household members screen

Send us feedback allows you provide feedback on any matter. This feature can be located within Contact info under General enquiries and feedback

Let’s have a closer look. Tap on Send us feedback

You can choose to tell us who you are or stay anonymous with your feedback

If you want to tell us who you are, just tap I want FACS Housing to know who I am, then tap Next

Tell us more about your feedback and you, add any attachments if required, then tap Next

If you would like to be contacted regarding your feedback, tap Yes and fill in the fields

And if you would like a copy of your response, simply choose Yes before you Submit

Your feedback has been sent!

And don’t forget, you can change your letter settings anytime! Just go to Letter settings from the Settings feature.

Select your preference for FACS Housing letters and SMS.

This guide will help you understand how to track the progress of your Application for Housing Assistance from submission to outcome.

To track the progress of your Application for Housing Assistance, tap on My applications

Once your application has been received, we can begin an assessment.

We will notify you if we need more information to complete an assessment of your application. Tap on See documents requested to view what we have requested.

All evidence requested will be listed by category. Tap on each one to view further details and submit.

My instructions will list whom in your household we require evidence for. Select from the dropdown to choose who to attach evidence for.

Select the document type

Select the document you want to submit from the list. Alternatively, you can type the document in the search bar then select.

Once document type is chosen, attach a file or take a photo to support your application.

Tap on the file to preview the attachment is clear. Note: You can add more than one attachment

Once your documents are submitted, you will receive this message.

A status will be displayed next to each evidence category once documents are submitted:

If there is no status, this means information is still outstanding and DCJ cannot assess your application until it is submitted. Tap on Evidence category status for more information.

Once all supporting documents have been submitted  your application will be Under assessment

This guide will help you understand how to read your application summary.

My applications allows you to view key information about your approved applications

Depending on your circumstances, you will only see approved applications

We need your most up to date information, so if your circumstances have changed and these details are no longer correct, go to the MyHousing Online Services page and complete a Change of Circumstances form online

This guide will help you understand how to view your household members.

My household members allows you to check members listed within your tenancy

Tap on each household member for more information

View household member information, then tap on Back to go back to the My household members

This guide will help you understand how to read your subsidy information including your rent and income.

Rent & income allows you view your subsidy information including weekly rent water and household income

If there has been a change to your household or income, tap on Complete rent subsidy application and submit the form online

If you have already commenced a rent subsidy form, you can continue by tapping Continue saved form, otherwise select Start new form

This guide will help you understand how to read your accounts.

Tap on Accounts & payments to view accounts

Tap on each account to view your transactions. Note: You will only see accounts that you have

View your transaction history or make a payment

You can view transaction history up to 24 months in each account

This guide will help you understand how to make a payment into an account. Payments can be made on various pages including Set up your account, Log in or within Accounts and payments.

You can access ePay when you first download the MyHousing app but will need your Payment reference number to make a payment.

The log in screen also allows access to ePay. You will need your Payment reference number handy to make a payment.

The Make a payment feature is also available on the transaction history of each account.

Being logged into the app, your Payment reference number will display automatically.

Let’s take a look at making a payment without being logged in.

Enter your Payment reference number, then tap Next

Enter an amount into the nominated account, then tap Next. Note: You can enter an amount to one or more accounts.

Select your payment method type, Credit card or Direct debit.

Once selected, enter details in the required fields

Tap Review to check details you’ve entered are correct

If all details are correct, tap Pay

Once payment is processed, your receipt will generate and a copy will be available as a PDF.

Simply tap Open as a PDF to view.

This guide will help you understand how to update your contact details including emergency contacts.

Manage your contact details allows you to update your details so we can contact you if we need to

To make a change to any details, simply tap on the area to update

Fill in the fields and don’t forget, if this contact is the preferred way for us to contact you, tick the box then tap on Save

Emergency contact details can also be updated. Just tap on the fields to fill in, then tap Save

To edit any details, simply tap on the fields to fill in and save. Alternatively, you can remove the contact altogether by tapping on Remove

This guide will help you understand how to send feedback within the MyHousing app.

Send us feedback allows you provide feedback on any matter. This feature can be located within Contact info under General enquiries and feedback

Let’s have a closer look. Tap on Send us feedback

You can choose to tell us who you are or stay anonymous with your feedback

If you want to tell us who you are, just tap I want DCJ Housing to know who I am, then tap Next

Tell us more about your feedback and you, add any attachments if required, then tap Next

If you would like to be contacted regarding your feedback, tap Yes and fill in the fields

And if you would like a copy of your response, simply choose Yes before you Submit

Alternatively, you can stay anonymous. Just tap I want to be anonymous, then tap Next

Tell us about your feedback and add any attachments if required, then tap Next.

If you would like to be contacted regarding your feedback, select Yes and fill in the fields. If you would also like a copy of your response, simply choose Yes before you Submit

Your feedback has been sent!