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Policy and Guidelines

The Policy and Guidelines are designed to ensure that complaints received by FACS are treated in a fair and just manner and managed and finalised with an outcome in line with legislation, other FACS policies and service commitments.

All FACS employees (ongoing, temporary, casual, contractors and volunteers) are required to respond to community complaints about ageing and disability direct services in accordance with the principles outlined in the Policy and processes outlined in the Guidelines. The following documents and templates are to be used:

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