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NSW Ageing and Disability Commission

The NSW Government established the Ageing and Disability Commission (ADC) in 2019, to better protect adults with disability and older people from abuse, neglect and exploitation by someone they know in their home, or community. The main role of the ADC is to:

  • investigate allegations of abuse, neglect and exploitation of adults with disability and older people in home and community settings
  • provide support to vulnerable adults and their families or carers following an investigation
  • report and make recommendations to government on systemic issues related to abuse, neglect and exploitation
  • raise community awareness of abuse, neglect and exploitation, including how to prevent, identify and respond to matters
  • administer the Official Community Visitors program, in relation to disability services and assisted boarding houses.

The ADC is a state-wide service and is a free call to 1800 628 221

You can find out more on the Commission’s website.

National Relay Service / TTY

TTY: 1800 555 630 (freecall)
Voice: 1800 555 660 (freecall)
Speak & Listen: 1300 555 727
SMS relay: 0423 677 767

If you are deaf or have a hearing or speech impairment, you can contact the National Relay Service (NRS) which is an Australia-wide telephone access service that provides phone solutions for you.

Translating and Interpreting Service (TIS)

131 450 (24 hours, 7 days a week)

The TIS service provides interpreting services for non-English speakers who need to use an interpreter immediately over the phone, 24 hours a day, every day of the year.

More information about immediate phone interpreting.

Information on Disability Education and Awareness Services (IDEAS)

Phone: 1800 029 904
Text: 0458 296 602 
Fax: 6947 3723

IDEAS provides a range of information services and products for people with disability and people with age related disability, their families, carers and other supporters that support self advocacy.

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Last updated: 28 Aug 2020