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Television Antenna Service Policy

Last published 20 Aug 2012

1. Background

A typical household television (TV) antenna system normally consist of an antenna and cabling leading to the TV outlet on the wall. Some households have indoor antenna connected directly to the television.

Such systems are able to receive free-to-air (FTA) TV signals and allow households to watch the TV channels of major Australian broadcasters.

2. Scope

This policy applies to all properties owned by NSW Land and Housing Corporation (LAHC) and managed by FACS Housing and is extended to all tenancies managed by FACS Housing on behalf of Aboriginal Housing Office.

3. Policy statement

LAHC maintains the properties and FACS Housing manage the tenancies in accordance with:

The tenant, FACS Housing and LAHC have rights and obligations under the Act and the residential tenancy agreement.

Television antenna service - free to air

LAHC are responsible for the installation and maintenance of the television antenna system to all properties owned by LAHC that have a common antenna. Generally, this relates to multi unit apartment buildings. For information about those multi unit apartments buildings not owned by LAHC, go to Television Antenna Service Policy Supplement – Free to air television antenna for multi unit apartment buildings.

For single properties, a television outlet on the wall together with the cabling to the antenna location is provided to most properties owned by LAHC and managed by FACS Housing. The installation of a free to air television antenna and connection to the relevant cabling system is the responsibility of the tenant. Tenants must seek approval from FACS Housing prior to installing a free to air television antenna. For information about those properties with individual antenna system and are not owned by LAHC go to Television Antenna Service Policy Supplement – Free to air television antenna for properties with individual antenna system. For information about requesting permission to install a free to air television antenna, go to Alterations to Homes Policy.

Television antenna service – analog and digital signals

Free to air TV is currently broadcast using analog and digital signals. Beginning January 2012, free to air television analog signals to some areas of New South Wales will be switched off and only digital signals would be available. By the 31st December 2013, all free to air television analog signals for the entire state of New South Wales will be switched off. For information in relation to the timetable for digital television switchover, go to the DigitalReady website.

LAHC will inspect and where necessary upgrade the common antenna television systems in multi unit apartment buildings managed by FACS Housing. This is extended to multi unit apartment buildings managed by FACS Housing on behalf of Aboriginal Housing Office. The common antenna television systems in the buildings inspected will be certified as digital ready when the necessary work is completed.

Tenants residing in properties with individual antenna system will be responsible to investigate if their television antenna is digital ready. While most homes may not require any significant modifications, others may need relatively modest upgrades to their antenna systems. Tenants at their own cost must engage a qualified licensed contractor to undertake this investigation and to complete any upgrading work. If a new free to air television antenna is required, tenants need to obtain written approval from FACS Housing. For more information, about seeking approval to install a free to air television antenna, go to Alterations to Homes Policy. For any other information relation to digital television, including information about Commonwealth government assistance, go to the DigitalReady website.

If a tenant is residing in a property that currently relies on an indoor antenna (sometimes known as 'rabbit ears') for their television service, they may need to upgrade to an external antenna (subject to FACS Housing written approval and at the tenants own cost). For addition information about seeking approval to install a free to air television antenna, go to Alterations to Homes Policy. For any other information relation to digital television, including information about any Commonwealth government assistance, go to the DigitalReady website.

Television antenna service – Pay Television facilities

Provision of Pay TV facilities and the related services is an arrangement between individual tenants and the service providers. FACS Housing tenants must request additional approval from FACS Housing to install a television antenna and/or cablings to get Pay TV facilities. For information about tenants obligations and how to request Pay Television facilities, go to Pay TV, Satellite Dishes and Antennas Policy.

4. Legislation and compliance

LAHC maintain the properties and FACS Housing manage the tenancies in accordance with the Housing Act 2001 and the Residential Tenancies Act 2010.

5. Related documents

6. Further information

If the tenant disagrees with a decision made by FACS Housing, they should first discuss their concerns with their Client Service Officer. The next step, if they still believe that FACS Housing made the wrong decision, is to ask for a formal review of the decision. For information on how reviews work, the tenant can ask FACS Housing for a copy of the fact sheet Appeals and reviewing decisions, or read the Client Service Delivery and Appeals Policy.

If a tenant is not satisfied with the standard of maintenance or the condition of their home, they should first discuss the concerns with a Client Service Officer. The next step, if they are still not satisfied with the standard their can have the case heard by the NSW Civil and Administrative Tribunal.

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