Antisocial behaviour in public housing
How FACS manages antisocial behaviour, how to report it and what to do if a complaint is made against you
What's changed for tenants
From 30 November 2018, the process for managing minor and moderate antisocial behaviour has changed.
A text alternative to the flowchart is available.
FACS encourages tenants found responsible for antisocial behaviour to engage with a support service to address their behaviour issues. Tenants with a first instance of substantiated minor and moderate antisocial behaviour are asked to refer themselves to a support provider and provide evidence to FACS within 14 days that they have done so. Tenants who do refer themselves to a support provider and provide evidence of this within 14 days, will be issued with a warning. Tenants who do not, will be issued with a first strike. This provides tenants with an incentive to seek support, resolve behaviour issues and sustain their tenancies.
If the support service is full or do not think they can help, the tenant will not be disadvantaged. As long as tenants provide evidence that they have attempted to refer themselves, they will still receive a warning. Similarly, if there is no support service available in their area, tenants will get a warning.
For more information please go to www.facs.nsw.gov.au or call the Housing Contact Centre on 1800 422 322.