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What can a tenant do if a complaint is received about them?

If a complaint is received about your tenancy FACS will send a letter inviting you to attend a scheduled interview.

When you get the letter, you should:

  • contact FACS immediately
  • follow the directions set out in the letter you have received
  • attend the scheduled interview
  • provide evidence to FACS
  • cease any antisocial behaviour immediately.

You can also find details of support services at your local office or online at HSNet. Accessing support may assist you to meet your tenancy obligations and reduce the risk to your tenancy. For independent and free advice you can contact:

Tenants Advice and Advocacy Service
Enter your postcode to locate your closest office here https://www.tenants.org.au/all/taas

Tenants’ Union of NSW
1800 251 101
(Monday 10am to 1pm and 2pm to 5pm)

NSW Fair Trading
133 220

Law Access NSW
1300 888 529

Appealing a strike notice for antisocial behaviour

If you believe the decision to issue a first strike or second strike notice is wrong you should first discuss your concerns with your local office. If you still believe the decision made was wrong, you can ask to have the decision reviewed.

A request to review this decision must be made within 21 calendar days of the decision to issue a first or second strike notice. If you do not lodge an appeal within that period, no other appeal to FACS or the Housing Appeals Committee will be available.

To do this fill in the review of decisions (first tier appeal) application form. Read more information about appealing and reviewing decisions.

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