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We are updating our Antisocial Behaviour Management policy to encourage tenants to take a positive step towards engaging with the support they need to sustain their tenancies.

We want tenants to feel safe in their homes and in their communities. That’s why we’re asking tenants to refer themselves to support services as a first step in managing their first incident of minor and moderate antisocial behaviour.

We’re also committed to working in partnership with other government and non-government organisations to best support our tenants.

What is antisocial behaviour?

Antisocial behaviour includes:

  • harassment
  • criminal and illegal activities
  • behaviour that places the safety of others at risk
  • inappropriate behaviour by tenants, other household occupants and visitors that cause deliberate or reckless damage to a FACS property.

FACS defines antisocial behaviour in three categories which are treated differently for the purposes of regulation:

  1. Severe illegal behaviour is behaviour which poses a risk to the safety or security of residents or property and may result in criminal charges and/or conviction; or significant damage to a FACS property.
  2. Serious antisocial behaviour involves activities that severely disturb neighbours; place the safety or security of a tenant, other household members, neighbours or FACS staff at risk; or cause damage to a FACS property.
  3. Minor and moderate antisocial behaviour involves activities which disturb the peace, comfort or privacy of other tenants or neighbours.

What's changed for tenants?

From 30 November 2018, once we’ve substantiated a first instance of minor and moderate antisocial behaviour, we’ll invite the tenant to their local FACS Housing office to meet with a client service officer. We encourage people to bring along an advocate or additional support person.

At this meeting, we’ll speak about relevant support services that the tenant can access or check if they are already engaged with one. We will ask the tenant for permission to share information with the support service. We’ll also give them a referral form to complete, with input from the support service.

If the tenant refers themselves to the service and returns their completed form to us within 14 calendar days, we’ll issue a warning. If they do not return the form, we’ll record a strike 1 instead.

Tenants who receive three strikes for antisocial behaviour within 12 months may face eviction.

There are some exceptions. For example, if a tenant cannot get help from a support service because the service is too busy or there are no services operating in their area, we will issue a warning.

What if I already have a support provider?

The policy change aims to encourage tenants who may have disengaged from their existing support networks to get back in touch or to change the support they receive to help them address their behaviour. If you re-engage with your existing support service, a warning will be issued instead of a first strike.

You are encouraged to invite your support service, case worker or advocate with you to your initial antisocial behaviour interview.

What if I don’t have a support provider?

If you do not have a support provider, you will be issued a substantiated antisocial behaviour referral form. The form contains information advising that you have a substantiated first incident of minor and moderate antisocial behaviour and you need to refer yourself to a support service.

The form includes:

  • Your details
  • The name of a relevant support service
  • Consent for the support provider and FACS to communicate, and
  • A section to be completed by the support provider, advising FACS of the outcome of the contact.

What can I do if a complaint is received about me?

If a complaint is received about your tenancy FACS will send a letter inviting you to attend a scheduled interview. You can invite your support service, case worker or advocate to attend the interview with you.

When you get the letter, you should:

  • contact FACS immediately
  • follow the directions in the letter you have received
  • attend the scheduled interview
  • provide the required evidence to FACS
  • cease any antisocial behaviour immediately.

You can also find details of support services at your local office or online at HSNet. Accessing support may assist you to meet your tenancy obligations and reduce the risk to your tenancy.

For independent and free advice you can contact:

Aboriginal Tenants Advice and Advocacy Service

Service

Area Covered

Phone numbers

Greater Sydney Aboriginal Tenants Service

Sydney, Blue Mountains, Central Coast, Hawkesbury, Macarthur

Phone: 02 9698 0873

Northern NSW Aboriginal Tenants Service

Hunter, North Coast, New England

Phone: 02 6643 4426

Free call: 1800 248 913

Southern NSW Aboriginal Tenants Service – Murra Mia

Illawarra, South Coast, South East, Riverina, Upper and Central Murray

Phone: 02 4472 9363

Free call: 1800 672 185

Western Aboriginal Tenants Advice and Advocacy Service

Central West, North West, Far West

Phone: 02 6884 0969

Tenants’ Union of NSW
1800 251 101
(Monday 10am to 1pm and 2pm to 5pm)

NSW Fair Trading
133 220

Law Access NSW
1300 888 529

Additional information

For more information on antisocial behaviour and your obligations as a public housing tenant please go to our website  https://www.facs.nsw.gov.au/housing/living/rights-responsibilities/antisocial-behaviour

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Last updated: 30 Nov 2018
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