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Casework is the main ChildStory system. It is the single point for a child protection practitioner to view, create and update information about children and young people. This information is available in one place and accessible when it is needed. This means practitioners can make informed decisions to keep children safe and well.

Key tasks can be recorded and managed within Casework including:

  • field assessments
  • family action plans
  • case management
  • placement management.

Who uses ChildStory Casework?

ChildStory Casework is used by Family and Community Services (FACS) staff including:

  • caseworkers
  • managers
  • Child Protection Helpline staff
  • administrative staff
  • psychologists
  • legal officers.

It is also used by some key child protection staff in Health, Education and Justice.

How can I access ChildStory Casework?

Only FACS staff and key child protection practitioners can access Casework.

Last updated: 20 Dec 2018
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