Standard 9: Learning from critique

We will:

• ask for feedback from children, families, carers and community members regularly
• invite feedback from our co-workers and managers so that we can be the best we can be for children and families
• be open to owning our mistakes, learn from them and say sorry to the people hurt by them
• try new ways of working and doing better
• share both good and bad feedback to co-workers, leaders and other professionals so we can all be our best for children and families
• share good feedback when we see strengths, achievements and courage
• encourage honesty, openness, non-discrimination and ethical work in our workplace
• be curious about how DCJ and other services have worked with children and their family in the past to learn about their experience of what worked and what did not
• say sorry for past experiences children or families found disrespectful
• ask children, families and carers what we could do differently to show respect, earn trust and be useful