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Domestic violence services and support contact list

Emergency

Police, Ambulance, Fire 
000

See also Calling police for help

Aboriginal community

The Aboriginal and Torres Strait Islander community are able to access any of the services and supports listed on this page, but may feel more comfortable accessing services that are more culturally appropriate and sensitive.

Aboriginal Family Domestic Violence Hotline
Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance.

Aboriginal Family Domestic Violence Hotline
1800 019 123

Aboriginal Medical Services
Aboriginal Medical Services (AMS) are Aboriginal community-controlled health care services and aims to improve the health standards in Aboriginal communities across Australia. The centres provide culturally appropriate health care to Aboriginal and Torres Strait Islander communities.

Aboriginal Medical Services
Find your local AMS centre in NSW

Housing Contact Centre – Aboriginal Enquiry Line
An Aboriginal staff member of FACS works on this phone line Monday to Friday. They can help you with your housing and rental issues. If an Aboriginal staff member is not there when you ring, you can leave a message. An Aboriginal staff member will call you back as soon as they can. You can talk to a non-Aboriginal staff member if you want.

Aboriginal Enquiry Line
1800 422 322

Legal help – see 'Aboriginal community' on the Legal help page

Sexual assault services for Aboriginal and Torres Strait Islander people

Aboriginal Women's Legal Centre Contact Line
1800 639 784

Wirringa Baiya Aboriginal Women's Legal Centre
1800 686 587

Aboriginal and Torres Strait Islander Legal Services
www.natsils.org.au

Police NSW
If you wish to talk to the police about a sexual assault, you can ask to speak with an Aboriginal Support Person if there is one available in that command.

Centre for Aboriginal Health
If you wish to speak to an Aboriginal counsellor in your area, you can contact the Centre for Aboriginal Health about the availability of Aboriginal Family Health Workers, and/or Aboriginal sexual assault workers in your area. NSW health has specially trained counsellors who receive training to respond to the needs of victims of sexual assault.

Centre for Aboriginal Health
02 9391 9502

Victims Services – Aboriginal Contact Line
Financial support and counselling is also available if you are an Aboriginal or Torres Strait Island person who is a victim of crime, such as family violence or sexual assault. Call the Victims Servcies Aboriginal Contact Line and ask to speak to the Aboriginal contact officer.

Victims Services – Aboriginal Contact Line
1800 019 123

Children and young people

Counselling and support

eHeadspace
eHeadspace is an online and telephone service the supports young people and their families who are going through a tough time. You can drop by your nearest headspace centre or get confidential support 7 days a week between 9am and 1am.

eHeadspace
1800 650 890 

Kids Helpline
Private and confidential telephone and online counselling service specifically for  people aged between 5 and 25 in Australia. Open 24/7.

Kids Helpline
1800 551 800

The Line
The Line website aims to help teenagers and young adults through difficult times in their lives.

Youthline
(02) 9951 5522

Youth Lifeline
13 11 14

ReachOut.com
ReachOut.com provides information to young people on all aspects of their lives, from anger and alcohol, to body image and exam stress, to sexuality and cyberbullying. It's a place where young people can read articles, ask questions and hang out.

Accommodation and housing

Link2home
If you're between 12 and 18 years old and looking for emergency accommodation, call Link2home.

Link2home 
1800 152 152

Twenty10Association

Twenty10 Association
Gay and lesbian youth services, 24 hours
02 8594 9555 
1800 652 010

Legal help

Look under 'Children and youth' on the Domestic violence: Legal help contacts listing page.

Counselling and support

1800RESPECT
24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and sexual assault.

1800RESPECT
open 24/7 
1800 737 732

Ask Izzy
A free, Australia-wide service for people who are homeless or at risk of becoming homeless to find the services they need, right now and nearby about where to get help for shelter, food, health and other critical services.
Ask Izzy

Blue Knot Foundation
Telephone counselling for adult survivors of childhood trauma, their friends, family and the health care professionals who support them

Blue Knot Foundation
open 9am - 5pm 
1300 657 380 
Email helpline@blueknot.org.au 

Domestic Violence Line
The Domestic Violence Line is a NSW statewide telephone crisis counselling and referral service for women and persons who identify as female.

Domestic Violence Line
open 24/7
1800 737 732

Lisa Harnum Foundation: Freedom from domestic abuse
The Lisa Harnum Foundation supports victims of domestic abuse in the Sydney Hills area, including counselling, group work, courses, training. safe room, and transitional housing.

Lisa Harnum Foundation
1300 732 848

Relationships Australia
Support groups and counselling on relationships, and for abusive and abused partners.

Relationships Australia
To be connected to the nearest Relationships Australia, call
1300 364 277

Women's Domestic Violence Court Advocacy Service NSW
Find a WDVCAS support service in your area and get help, support and advice on issues relating to domestic or family violence.

WDVCAS helpline
1800WDCVAS
1800 938 227

Crisis lines

Child Protection Helpline
The Child Protection Helpline is a 24 hours a day, 7 days a week, statewide call centre staffed by professionally qualified caseworkers to receive and screen all reports about suspected abuse or neglect of a child or young person or those at risk of harm from abuse or neglect.

Child Protection Helpline
132 111

Domestic Violence Line
The Domestic Violence Line is a NSW statewide telephone crisis counselling and referral service for women and persons who identify as female.

Domestic Violence Line
open 24/7
1800 737 732

1800RESPECT
24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and sexual assault.

1800RESPECT
open 24/7 
1800 737 732

Lifeline
For 24-hour counselling and suicide prevention.

Lifeline
13 11 14

Disability

Disability Abuse and Neglect Hotline
An Australia-wide telephone hotline for reporting abuse and neglect of people with disability.

Disability Abuse and Neglect Hotline
1800 880 052
TTY 1800 301 130

Domestic Violence Line
The Domestic Violence Line is a NSW statewide telephone crisis counselling and referral service for women and persons who identify as female.

Domestic Violence Line
open 24/7 
TTY 1800 671 442 

People With Disabilities Australia
Short-term individual and group advocacy assistance to people with disability.

1800 422 015
02 9370 3100
TTY free call: 1800 422 016
TTY: 02 9318 2138
Email: pwd@pwd.org.au
Website: www.pwd.org.au

Intellectual Disability Rights Service

02 9318 0144
Email: info@idrs.org.au
http://www.idrs.org.au/

Criminal Justice Support Network
for people with an intellectual disability

1300 665 908

Emergency accommodation

You can also find out more information about accommodation and support available from specialist homelessness services through the Going Home Staying Home website.

Link2home
If you need emergency accommodation in NSW because of homelessness or family and domestic violence, Link2home will provide you with information about crisis accommodation in your area.

Link2home
1800 152 152

Youth Emergency Accommodation Line
If you are 12-24 and need somewhere to live

1800 424 830 (rural areas).
9318 1531 (cities and suburbs)

Financial help

Centrelink Financial Assistance
Centrelink can provide crisis payments and other support in cases of domestic and family violence.

Find your local Centrelink office online

Centrelink - help in an emergency
Monday-Friday 8am-5pm 
132 850 

Centrelink - Family and parenting payments
13 61 50

Multilingual information
13 12 02

Wesley Mission CreditLine
Financial advice and referral

Wesley Misson CreditLine
1800 808 488
9.30am-4.30pm Mon-Fri

MoneySmart
Where to get help if you’re in crisis through the Australian government MoneySmart website

Health

Women’s Health NSW Centres
Women's Health NSW is an association of non-government women's health and specialist centres. They can provide counselling, education and self-help and consumer advocacy services. Find a local Women’s Health NSW centre .

Local hospitals and community health centres
The Department of Health funds hospitals and health care centres around NSW. Find a local hospital or health centre.

Your local doctor
Your local doctor or GP can help you with any health issues and refer you to other services. To find a doctor near you, you can search HSNet. The HSNet Service Directory is a comprehensive directory of services in NSW across health, welfare, disability, ageing and more. You can search for a service near you using keywords and suburb/postcode.

Housing

Link2home
Link2home is a statewide information and referral service who can refer you to Specialist Homelessness Services that support women and children who are escaping domestic and family violence.

Link2home 
1800 152 152

Housing NSW
FACS Housing assistance

Specialist homelessness services, delivered by non-government organisations, form a vital part of the service system supporting people who are homeless or at risk of homelessness.

Housing Contact Centre
Information on longer-term housing support, applying for social housing and the state-wide housing register.

Housing Pathways
1800 422 322

Housing Contact Centre - Aboriginal Enquiry Line
An Aboriginal staff member of FACS works on this phone line Monday to Friday. They can help you with your housing and rental issues. If an Aboriginal staff member is not there when you ring, you can leave a message. An Aboriginal staff member will call you back as soon as they can. You can talk to a non-Aboriginal staff member if you want.

1800 422 322

Staying Home Leaving Violence
Staying Home Leaving Violence is a free program which supports victims to stay safely in their own home, by working with police to remove the perpetrator from the family home. The program is available in 27 locations across NSW.

Wesley Mission Housing and accommodation
Wesley Mission Housing and accommodation
Find a bed 

YFoundations
YFoundations is a peak body for issues around youth homelessness.
YFoundations
02 8306 7900

Immigrant communities

Centrelink multilingual phone service
Monday-Friday 8am-5pm  
131 202 

Immigration Advice and Rights Centre Inc.
Provides free immigration advice and representation to refugees and financially disadvantaged immigrants in New South Wales. You can make an appointment to talk to someone about legal advice.

Immigration Advice and Rights Centre Inc
Tuesday and Thursday, 2.00pm - 4.00pm
02 9262 3833

Immigrant Women's Health Service
The Immigrant Women’s Health Service provides help to immigrant and refugee women. They run workshops, support groups and a free Women’s Health Clinic.

Immigrant Women's Speakout
Provides domestic violence support, advocacy, information, referral and research body representing the ideas and issues of immigrant and refugee women in NSW. It is a community-based organisation managed by women from different culture and language backgrounds.

Immigrant Women’s Speakout
(02) 9635 8022
PO Box 9031, Harris Park NSW 2150
Email: women@speakout.org.au

Speakout Radio
Speakout radio is a project by the Immigrant Women’s Speakout Association where issues about domestic and family violence are covered in radio plays. You can listen to mp3 recordings of the plays or read the scripts. They’re available in Arabic, Dari, Dinka, Khmer, Krio, Mandarin, Somali, Sudanese Arabic and Vietnamese.

Interrelate Family Centres
Provides family support, including support for multicultural families. Interrelate has 10 major regional locations across NSW and 26 outreach locations in the broader community. For more information on a specific region visit the website or call.

1300 736 966
02 8882 7800

Services for Treatment and Rehabilitation of Torture and Trauma Services(STARTTS):
(02) 9794 1900

Translating and Interpreting Service (TIS)
Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24 hours, every day of the year.

Translating and Interpreting Service
131 450

Transcultural Mental Health
1800 648 911

Legal help

Please see the Domestic violence: Legal help contacts page

LGBTIQ
(lesbian, gay, bisexual, transgender, intersex, queer)

Counselling and support

QLife
Australia’s first nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, trans, or intersex (LGBTI). QLife provides nation-wide, early intervention, peer supported telephone and web based services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences.

QLife Helpline
3pm - midnight, every day
1800 184 527
QLife Webchat Online Counselling

3pm - midnight everyday

Twenty10LGCS
Twenty10 Gay & Lesbian Counselling Service of NSW provides free face to face individual counselling for people aged 12 to 15.

Twenty10 GLCS
02 8594 9555 

Another Closet
Another Closet has services and Information, tips, personal stories and training notes about domestic and family violence in LGBTIQ relationships.

The Safe Relationships Project at the Inner City Legal Centre
The Safe Relationships Project offers domestic violence court assistance and support for people who are in same-sex relationships, transgender, transsexual or intersex. They offer help with applying for Apprehended Violence Orders, referrals for counselling and housing, and advice on family law and compensation for victims.

Safe Relationships Project
(02) 9332 1966

The Gender Centre Inc.
The Gender Centre offers a range of services for transgender and gender diverse people, their partners, families and friends in NSW.  These supports include counselling, case management, accommodation, resources, training and workshops. The Gender Centre is located in Annandale, NSW.

Gender Centre
(02) 9569 2366
1800 069 115 

Organisation Intersex International Australia (OII)
Organisation Intersex International Australia offers support and information for people who are intersex in Australia.

Twenty10 Association

Twenty10 Association
Gay and lesbian youth services, 24 hours
02 8594 9555
1800 652 010

NSW Police Gay and Lesbian Liaison Officers 
Contact through your local Police Station.
Gay and Lesbian Liaison Officers (GLLOs) are specially trained to address LGBTIQ issues.

Gay and Lesbian Anti-violence Project 
(02) 9206 2116 
1800 063 060

Legal help - see LGBTQI in legal help contacts

Men

Mensline
A 24 hour service for men which has counsellors who are trained in dealing with male victims of domestic violence. Men who are afraid to leave a violent relationship because they have nowhere to go can contact the Mensline, yhey’ll help you with advice and information about your options.

Mensline
24/7 
1300 78 99 78

Men’s Referral Service
The Men’s Referral Service offers anonymous and confidential telephone counselling, information and referrals to help men stop using violent and controlling behaviour.

Men’s Referral Service
1300 766 491

1800 RESPECT
24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and sexual assault.

1800 RESPECT
1800 737 732

Mental health

Lifeline
counselling and suicide prevention
open 24/7 
13 11 14

BeyondBlue
24hr online and telephone support for people with depression and anxiety
1300 22 4636

Pets

Safe Beds for Pets
The RSPCA Safe Beds for Pets program provides temporary housing for pets of people who are seeking refuge from domestic violence.

RSPCA Safe Beds Pets Program
Monday-Friday 9am-5pm 
02 9770 7555

Seniors

Elder abuse helpline
Older women may have been domestic violence victims for years, or it may have started later in life. Your abuser could be a husband or partner, child, carer, or other family member.

1800 628 221 

The Aged Rights Service (TARS)
TARS provides advocacy and legal information and advice for older people.

The Aged Rights Service (TARS)
1800 424 079

Older Women’s Network (OWN)
OWN promotes the dignity, rights and wellness of older women and runs social groups and projects for older women.

Older Women’s Network (OWN)
02 9247 7046

Sexual assault

NSW Rape Crisis Centre
NSW Rape Crisis is the 24/7 telephone and online crisis counselling service for anyone in NSW - men and women - who has experienced or is at risk of sexual assault. They also have information about services and fact sheets on their website. And a list of NSW Health Sexual Assault Services, Police and Women's Health Centres by region.

Sexual assault hotline 
1800 424 017
(02) 9819 6565

Bravehearts 
Bravehearts is a non-profit organisation providing child protection training, child sexual assault counselling and support services. Call Braveherts if you need information of support relating to child sexual assault.

Bravehearts
Monday to Friday, 8.30am to 4.30pm 
1800 272 831

Child & Adolescent Sexual Assault Counsellors - CASAC
CASAC provides child sexual assault counselling and support services to children, young people and adults, and their non-offending family members.

Child Sexual Assault Counselling and support services (CASAC)
(02) 9601 3790

Sexual Assault Services
Contact via your local hospital or go to www.health.nsw.gov.au/publichealth/sexualassault

Victim Services 
Victims Services in the NSW Department of Justice help victims of crime. They offer support services for victims of sexual assault, including counselling, victims rights, and how to get support throughout the justice system.

Victims Services' Approved Counselling Service
Receive free face-to-face counselling via the Victims Access Line
1800 633 063

Victims services

Victims Services in the NSW Department of Justice help victims of crime. They offer support services for victims of sexual assault, including counselling, victims rights, and how to get support throughout the justice system

Department of Corrective Services Victims Register
(02) 9289 1374

Department of Juvenile Justice Victims Register 
(02) 9219 9400

NSW Health Forensic Patients Victims Register
(02) 9391 9302

Translating and Interpreting Service


Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24 hours, every day of the year.

Translating and Interpreting Service
13 14 50

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