Calling police for help
Should I call the police?
- Is it happening now?
- Are you afraid it's about to happen?
- Is it a threat to my life?
If you answer YES to any of these questions, call triple zero 000 and ask for police.
If you are speech or hearing impaired, call the National Relay Service on 133 677
Always call triple zero 000 if you fear for your safety or you've been assaulted.
What do I need to tell police?
When you call 000, the operator will ask you questions that will help police know how to respond to your situation:
- what is your address or location?
- what is the type of housing, such as house or unit, which level?
- what is happening to you now?
- do you know if there are any firearms (guns, rifles) in the home or kept in the home?
- where is the offender now? Is he still there?
- what is your relationship to this person?
- are there any kids there? Where are they?
- has any alcohol or drugs been consumed?
- does anyone have a medical or psychiatric history?
- is there an enforceable AVO in place?
It's not urgent but I need advice or help
Domestic Violence Liaison Officers
NSW Police has more than 100 Domestic Violence Liaison Officers (DVLO) who are trained in dealing with domestic and family violence issues. DVLOs will
- provide information about the Apprehended Violence Order (AVO) process
- support victims of domestic and family violence through the court process
- assist victims to access other relevant local support services.
DVLOs are located in most police stations in NSW. To contact a DVLO in your area please contact your local police station.
Aboriginal Community Liaison Officers
The Aboriginal Community Liaison Officer (ACLO) has responsibility for providing advice and support to police in management of Aboriginal issues.
ACLO's can be found in the following police stations: Albury, Armidale, Batemans Bay, Bathurst, Bourke, Brewarrina, Broken Hill, Campbelltown, Coffs Harbour, Condobolin, Dareton, Denilliquin, Dubbo, Glebe, Gilgandra, Grafton, Griffith, Inverell, Kempsey, Lake Illawarra, Lake Macquarie, Lismore, Macquarie Fields, Maroubra, Marrickville, Moree, Mt Druitt, Nambucca Heads, Nowra, Orange, Redfern, Raymond Terrace, Tamworth, Taree, Tweed Heads, Walgett, Wagga Wagga, Wellington, Wilcannia.
Gay and Lesbian Liaison Officers
If you're LGBTQI (lesbian, gay, bisexual, transgender, queer or questioning, intersex), Gay and Lesbian Liaison Officers (GLLO) are specially trained to address LGBTQI issues and have served communities for more than 25 years.
Where else can I get help?
If it's not urgent and you need to talk to someone about domestic and family violence, call the NSW Domestic Violence Line or the national 1800RESPECT helpline. Both are open 24/7.
What if the violence is happening to someone else?
If you know someone who is a victim or you suspect is a victim, such as a neighbour, friend, relative or stranger, and they are in need of urgent assistance, you can call triple zero 000 and remain anonymous.
You do not have to provide your name when reporting an incident that is occurring, or that you suspect is occurring.
If urgent assistance is not needed then you can call Crime Stoppers 1800 333 000 and report your concerns.
(Source: NSW Police Force)