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Three more providers announced for supported accommodation and respite services

19 Apr 2017

The NSW Government has announced three more providers for supported accommodation and respite services across the state.

The providers are:

  • Hunter Valley Disability Services Limited (Ability Options, ConnectAbility Australia and Finding Yellow) – Hunter
  • LiveBetter Community Services (formerly CareWest) – Western NSW
  • Mid North Coast Disability Services Limited (Nambucca Valley disAbility Services, Kempsey Regional Support and Booroongen Djugun, About Inclusion, and Ability Options) – Mid North Coast.

The providers announced include consortia (that is, groups of organisations that have agreed to work together), Hunter Valley Disability Services Limited and Mid North Coast Disability Services Limited, that were formed by organisations coming together to deliver the NDIS.

This follows on from the announcement of two new providers, Northcott and House with No Steps, on 30 March 2017.

The remaining providers which cover the rest of the state will be announced later.

The transfer

To support continuity of care and retain a capable and experienced disability workforce, all staff and services will transfer to the new provider for their area.

The transfers are expected to commence from 1 September 2017 for LiveBetter and Mid North Coast Disability Services, and 1 December 2017 for Hunter Valley Disability Services.

Selection process

It was an extensive and competitive selection process to find the right providers to take on the services. They have a long and proud history of delivering accommodation services to people with disability. This is consistent with the key principle that residents and their families, carers or guardians told us was important when selecting new providers.

Information and support

FACS will continue to provide affected staff, residents, their families and guardians with more information leading up to the transfer.

Residents, their families and guardians can contact Transfer Connect on toll-free 1800 870 789 from Monday to Friday between 9am and 5pm, or email transferconnect@missionaustralia.com.au.

Transfer Connect is a new service tailored to supporting people through the transfer process, particularly with questions or concerns relating to their own individual situation.

In addition to Transfer Connect, you can still call 1800 379 284 or email servicedeliverytransfer@facs.nsw.gov.au for more information.

Information is also available at www.facs.nsw.gov.au and www.ndis.nsw.gov.au.