New operators announced for the transfer of supported accommodation and respite services

1 Aug 2017

The NSW Government has announced three more providers for supported accommodation and respite services across the state.

The providers are:

  • Life Without Barriers – Central Coast, Nepean Blue Mountains, South Eastern Sydney
  • Cerebral Palsy Alliance (CPA) – Northern Sydney
  • Achieve Australia – Norton Rd SSL and the remaining SSL group homes arising from the Metro Residences redevelopment.

The transfer

To support continuity of care and retain a capable and experienced disability workforce, all staff and residents will transfer to the new provider for their area.

We expect the transfers to start from February 2018.

Details are still being finalised and affected residents will be updated as information becomes available. All services will continue to run as normal now and after the transfer.

Selection process

It was an extensive and competitive selection process to find the right providers to take on the services. They have a long and proud history of delivering accommodation services to people with disability. This is consistent with the key principle that residents and their families, carers or guardians told us was important when selecting new providers.

Previous providers announced

The three providers join those selected earlier this year to operate supported accommodation and respite services in other regions across NSW. These providers are:

  • Northcott
  • House with No Steps
  • LiveBetter Community Services, formerly known as CareWest
  • Hunter Valley Disability Services Limited
  • Mid North Coast Disability Services Limited.

Information and support

FACS will continue to provide affected staff, residents their families and carers with more information leading up to the transfer.

Residents, their families and carers can contact Transfer Connect on toll-free 1800 870 789 from Monday to Friday between 9am and 5pm, or email

Transfer connect is a new service tailored to supporting people through the transfer process, particularly with questions or concerns relating to their own individual situation.

In addition to Transfer Connect, you can still call 1800 379 284 or email for more information.

Information is also available at and