iPads improving the client experience for housing tenants

8 Mar 2018

FACS is using technology to improve how we interact with clients by simplifying our systems and processes.

Throughout March and April, Housing staff are being issued an iPad and a specifically designed app called IVY (I Visit You). The app allows our staff to check a client’s tenancy and account information in the field, and allows them to complete client service visits and property condition reports. IVY will also allow staff to complete online forms with clients on the spot, without the need for them to attend a FACS Housing office or post paper forms back.

Have a look at our short video showcasing the IVY app and the benefits for client service delivery.