Fourth Caseworker vacancy improvement in a row

29 Aug 2014

Caseworker vacancy rates have fallen for the fourth consecutive quarter, the Secretary of the Department of Family and Community Services, Michael Coutts-Trotter, announced today.

“The caseworker vacancy rate has declined by a further four percentage points, from nine per cent in the March quarter to five per cent in this quarter,” Mr Coutts-Trotter said.

“This is the biggest quarterly decline in vacancies since the Department embarked on a concerted recruitment campaign in mid-2013.

“The Department’s recruitment efforts have again paid dividends with a further 86 caseworkers being employed Statewide – up from 1,884 in the previous quarter to 1,970.

“We have made a significant improvement on the vacancy rate of 13 per cent in September 2013 when we first started publishing these data, to the single-digit figure we have today.

“But we are not complacent or relaxing our efforts to fill all vacancies across the State.

“The overall number of caseworker vacancies has fallen from 184 in the March quarter to 98 in the June quarter.

“The latest dashboard shows that, despite an increase in the number of children reported at risk of significant harm, the share who received a completed face-to-face child protection response decreased slightly to 26 per cent.

“This means an additional 704 children received a face to face assessment by a caseworker in the reporting period.

“We are working hard to improve this response rate and we saw in the recent State Budget record investment in the child protection system that will go to improve the supports caseworkers need to see more children.”

The Community Services Caseworker Dashboard is published quarterly on the Family and Community Services website.

It tracks caseworker staffing levels and the percentage of children and young people considered at risk of significant harm who receive face-to-face assessments by caseworkers.

The current caseworker dashboard and the previous dashboards can be viewed online.

Where the statistics come from

Caseworker data are sourced from the annual and monthly reports produced for Community Services by Businesslink.

Performance data are sourced from a Community Services database called Key Information and Directory System (KiDS) Corporate Information Warehouse.

The ROSH performance data are lagged by one quarter to allow sufficient time for data ageing.

Data ageing is required in order to reflect accuracy in the levels of services undertaken.

Caseworker information is published in the Department of Family and Community Services Annual Report. Historically, this information has been based on headcount and has excluded casework specialists.

Performance data are also published in the Department’s Annual Report. Detailed data are published in the Community Services Annual Statistical Report and quarterly reports.

The Public Service Commission publishes information on the NSW public sector workforce in their Workforce Profile Report.

 caseworker dashboard graph image