Caseworker vacancy rate remains stable in June 2016 Quarter

26 Aug 2016

The state-wide caseworker vacancy rate has remained stable at three per cent in the June 2016 quarter, according to data released today by the Department of Family and Community Services (FACS).

The rate equals last quarter’s result, which was the lowest ever recorded since the inception of the dashboard in 2013.

“It’s good to see this three per cent figure continue, and shows that our state-wide frontline recruitment is continuing to pay dividends,” FACS Secretary, Michael Coutts-Trotter said.

“Overall, we recruited a further 19 caseworkers in the June 2016 quarter, and while the rate may bounce around over the next few quarters, the downward trend means fewer vacancies and more caseworkers are seeing more children.

“Of the 19 additional caseworkers, eight are at South Eastern Sydney, meeting our caseworker target level in that region.”

The 13th dashboard also shows that more children than ever before are receiving face-to-face assessments from caseworkers.

“There were 1,184 more face-to-face assessments completed compared to the last quarter,” Mr Coutts-Trotter said.

“This means we’re assessing more children than ever before, and keeping more children safe than ever before.”

The caseworker dashboard is published quarterly on the FACS website.

The current caseworker dashboard and previous dashboards can be viewed here.

Where the statistics come from

Caseworker data are sourced from the annual and monthly reports produced for FACS by its Corporate Services division and verified by an independent auditor.

Performance data are sourced from the FACS Child Protection Client database called Key Information and Directory System (KiDS) Corporate Information Warehouse.

Caseworker information is published in the Department of Family and Community Services Annual Report. Historically, this information has been based on headcount and has excluded casework specialists.

Performance and activity data are also published in the Department’s Annual Report. Detailed data are published online in FACS Statistics.

What do child protection caseworkers do?

Mr Coutts-Trotter said anyone wanting a great insight into child protection work should read the stories in Shining a Light on Good Practice in NSW 2015.