Contact us

Child Protection Helpline - 24/7

132 111

Hotline to report suspected cases of child abuse and neglect.

Housing Contact Centre - 24/7

1800 422 322

Hotline for queries about social housing or tenancy enquiries.

Link2home – 24/7

152 152

If you are homeless or at risk of becoming homeless, link2home telephone service can help.

Domestic Violence Line

1800 656 463

If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line.

NSW Elder Abuse Helpline

1800 628 221

If you or someone you know is experiencing elder abuse, call the NSW Elder Abuse Helpline.

Open Adoption Hotline - Monday – Friday, 9am - 4.30pm,

1800 003 227

If you are interested in adoption call the Open Adoption Hotline or complete Open Adoption Hotline enquiry form.

Fostering NSW

1800 236 783

If you are interested in foster care please call Fostering NSWor visit the Fostering NSW website.

LawAccess NSW – Monday – Friday, 9am- 5pm, excluding public holidays

1300 888 529

For legal help please call LawAccess NSW(NSW Department of Justice) or visit the LawAccess NSW website.

For previous Housing NSW tenants who have an amount owed to them or own an account, please call 9765 3999 > Option 3 Finance > Option 2 Accounts receivable > Option 1 Vacated.

If you are a supplier and have an account, invoice or payment-related query, please call 9765 3999 > Option 3 Finance.


Complaints

If you have a child protection-related complaint, please call the Complaints Line on 1800 000 164 – this line is open 9am to 4.30pm Monday to Friday.

If you have a social housing-related complaint, please call the Housing Contact Centre (client feedback option) on 1800 422 322 – this service is open 8.30am to 4.30pm Monday to Friday.

Alternatively you can contact your local FACS community service centre or Housing NSW office


If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

For general enquiries only, please contact the department:

Phone: (02) 9377 6000

Email: facsinfo@facs.nsw.gov.au

Postal address: Locked Bag 10, Strawberry Hills NSW 2012

Districts and Statewide Services

FACS Districts are led by seven Executive District Directors (EDDs) who are responsible for the delivery of FACS service across Community Services and Housing. The districts align with the NSW Local Health Districts, allowing us to work closely and locally with one of our key stakeholders, NSW Ministry of Health.

Districts Local Government Areas Contact District – phone and emailMap
Northern Cluster

Hunter New England

Armidale Dumaresq, Cessnock, Dungog, Glen Innes Severn, Gloucester, Greater Taree, Great Lakes, Gunnedah, Guyra, Gwydir, Inverell, Lake Macquarie, Liverpool Plains, Maitland, Moree Plains, Muswellbrook, Narrabri, Newcastle, Port Stephens, Singleton, Tamworth Regional, Tenterfield, Upper Hunter Shire, Uralla, Walcha

4985 1666

Email

Hunter New England map

Central Coast

Gosford, Wyong

Gosford:

4321 7500

Wyong: 
4352 6500

Email

Central Coast map

Mid North Coast

Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings

6686 1911

Email

Mid North Coast map

Northern NSW

Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed

6686 1911

Email

Northern NSW map

Western Sydney

Auburn, Baulkham Hills Shire, Blacktown, Holroyd, Parramatta

9407 1855

Email

Western Sydney map

Nepean Blue Mountains

Blue Mountains, Hawkesbury, Lithgow, Penrith

9407 1855

Email

Nepean Blue Mountains map

South Western Sydney

Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, Wollondilly

9781 5555

Email

South Western Sydney map
Southern Cluster

Illawarra Shoalhaven

Kiama, Shellharbour, Shoalhaven, Wollongong

6229 7202

Email

Illawarra Shoalhaven map

Southern NSW

Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire, Yass Valley

6229  7202

Email

Southern NSW map

South Eastern Sydney

Botany Bay, Hurstville, Kogarah, Randwick, Rockdale, Sutherland Shire, Sydney LGA – Inner and East SLAs, Waverley, Woollahra, Lord Howe Island

8303 7600

Email

South Eastern Sydney map

Sydney

Ashfield, Burwood, Canada Bay, Canterbury, Leichhardt, Marrickville, Strathfield, Sydney LGA – South and West SLAs

8303 7600

Email

Sydney map

Northern Sydney

Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Manly, Mosman, North Sydney, Pittwater, Ryde, Warringah, Willoughby

8303 7600

Email

Northern Sydney map
Western Cluster

Murrumbidgee

Albury, Berrigan, Bland, Boorowa, Carrathool, Conargo, Coolamon, Cootamundra, Corowa Shire, Deniliquin, Greater Hume Shire, Griffith, Gundagai, Harden, Hay, Jerilderie, Junee, Leeton, Lockhart, Murray, Murrumbidgee, Narrandera, Temora, Tumbarumba, Tumut Shire, Urana, Wagga Wagga, Wakool, Young

6841 1523

Email

Murrumbidgee map

Far West

Balranald, Broken Hill, Central Darling, Wentworth, Unicorp. Far West

6841 1523

Email

Far West map

Western NSW

Bathurst Regional, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid-Western Regional, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle Shire, Weddin, Wellington

6841 1523

Email

Western NSW map

Map of all seven districts

View the NSW map showing the seven districts

Executive Director
Disability Operations & email
FACS Districts (see below for LGAs)PhoneMap
Disability Operations North
Pam Brunner
Western Sydney & Nepean Blue Mountains
Mid-North Coast & Northern NSW Districts
Hunter New England & Central Coast Districts
9377 6000 Map
Disability Operations South
Fran Satchell
Murrumbidgee, Far West & Western NSW Districts
South Eastern, Northern & Sydney Districts
Illawarra Shoalhaven, Southern NSW Districts
South Western Sydney Districts
6122 3600 Map

Disability Operations boundaries map

View the Disability Operations boundaries map

Aboriginal Housing Office

Level 6, 33 Argyle Street
PO Box W5 Westfield
Parramatta NSW 2150
Ph: (02) 8836 9444
Freecall: 1800 727 555
Fax: (02) 9635 7695
Email: ahoenquiries@facs.nsw.gov.au
Web: www.aho.nsw.gov.au

Ageing, Disability and Home Care

Bligh House
Level 7
4-6 Bligh Street
Sydney NSW 2000
Ph: (02) 9377 6000
TTY: 133 677
Email: servicembx@facs.nsw.gov.au
Web: www.adhc.nsw.gov.au

Land and Housing Corporation

Locked Bag 4009 Ashfield BC NSW 1800
Phone: (02) 8753 9000

Email: facsinfo@facs.nsw.gov.au
Web: www.facs.nsw.gov.au/about_us/land_and_housing_corporation

Transfer of disability services

Transfer of FACS clinical and allied health services to The Benevolent Society

All FACS clinical and allied health services will be operated by The Benevolent Society from 5pm Friday 28 July 2017.

All existing client appointments and services will continue as usual.

If you would like to speak to a member of the team about your services or enquire about new services - please contact The Benevolent Society on 1800 236 762, 7am – 7pm weekdays, or at customercare@benevolent.org.au.

To find out more about The Benevolent Society, visit benevolent.org.au.