Hotline to report suspected cases of child abuse and neglect.
1800 422 322
Hotline for queries about social housing or tenancy enquiries.
1800 152 152
If you are homeless or at risk of becoming homeless, link2home telephone service can help.
1800 656 463
If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line.
1800 628 221
If you or someone you know is experiencing elder abuse, call the NSW Elder Abuse Helpline.
1800 003 227
If you are interested in adoption call the Open Adoption Hotline or complete Open Adoption Hotline enquiry form.
1800 236 783
If you are interested in foster care please call Fostering NSWor visit the Fostering NSW website.
1300 888 529
For legal help please call LawAccess NSW(NSW Department of Justice) or visit the LawAccess NSW website.
For previous Housing NSW tenants who have an amount owed to them or own an account, please call 9765 3999 > Option 3 Finance > Option 2 Accounts receivable > Option 1 Vacated.
If you are a supplier and have an account, invoice or payment-related query, please call 9765 3999 > Option 3 Finance.
If you have a child protection-related complaint, please call the Complaints Line on 1800 000 164 – this line is open 9am to 4.30pm Monday to Friday.
If you have a social housing-related complaint, please call the Housing Contact Centre (client feedback option) on 1800 422 322 – this service is open 8.30am to 4.30pm Monday to Friday.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
For general enquiries only, please contact the department:
Phone: (02) 9377 6000
Postal address: Locked Bag 10, Strawberry Hills NSW 2012
If you wish to make a privacy complaint about how FACS has handled your personal or health information please email firstname.lastname@example.org and an officer will contact you to discuss the issue.
If you wish to make a formal privacy complaint send us something in writing to Privacy Unit, FACS Legal, Locked Bag 4028 ASHFIELD, NSW, 2131 or fill in the complaint form.
If you wish to access or amend your personal or health information please fill in one of the following forms:
FACS Districts are led by seven Executive District Directors (EDDs) who are responsible for the delivery of FACS service across Community Services and Housing. The districts align with the NSW Local Health Districts, allowing us to work closely and locally with one of our key stakeholders, NSW Ministry of Health.
|Districts||Local Government Areas||Contact District – phone and email||Map|
Hunter New England
Armidale Dumaresq, Cessnock, Dungog, Glen Innes Severn, Gloucester, Greater Taree, Great Lakes, Gunnedah, Guyra, Gwydir, Inverell, Lake Macquarie, Liverpool Plains, Maitland, Moree Plains, Muswellbrook, Narrabri, Newcastle, Port Stephens, Singleton, Tamworth Regional, Tenterfield, Upper Hunter Shire, Uralla, Walcha
|Hunter New England map|
|Central Coast map|
Mid North Coast
Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings
|Mid North Coast map|
Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed
|Northern NSW map|
Auburn, Baulkham Hills Shire, Blacktown, Holroyd, Parramatta
|Western Sydney map|
Nepean Blue Mountains
Blue Mountains, Hawkesbury, Lithgow, Penrith
|Nepean Blue Mountains map|
South Western Sydney
Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, Wollondilly
|South Western Sydney map|
Kiama, Shellharbour, Shoalhaven, Wollongong
|Illawarra Shoalhaven map|
Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire, Yass Valley
|Southern NSW map|
South Eastern Sydney
Botany Bay, Hurstville, Kogarah, Randwick, Rockdale, Sutherland Shire, Sydney LGA – Inner and East SLAs, Waverley, Woollahra, Lord Howe Island
|South Eastern Sydney map|
Ashfield, Burwood, Canada Bay, Canterbury, Leichhardt, Marrickville, Strathfield, Sydney LGA – South and West SLAs
Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Manly, Mosman, North Sydney, Pittwater, Ryde, Warringah, Willoughby
|Northern Sydney map|
Albury, Berrigan, Bland, Boorowa, Carrathool, Conargo, Coolamon, Cootamundra, Corowa Shire, Deniliquin, Greater Hume Shire, Griffith, Gundagai, Harden, Hay, Jerilderie, Junee, Leeton, Lockhart, Murray, Murrumbidgee, Narrandera, Temora, Tumbarumba, Tumut Shire, Urana, Wagga Wagga, Wakool, Young
Balranald, Broken Hill, Central Darling, Wentworth, Unicorp. Far West
|Far West map|
Bathurst Regional, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid-Western Regional, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle Shire, Weddin, Wellington
|Western NSW map|
| Executive Director |
Disability Operations & email
|FACS Districts (see below for LGAs)||Phone||Map|
Disability Operations North|
Western Sydney & Nepean Blue Mountains|
Mid-North Coast & Northern NSW Districts
Hunter New England & Central Coast Districts
Disability Operations South|
Murrumbidgee, Far West & Western NSW Districts|
South Eastern, Northern & Sydney Districts
Illawarra Shoalhaven, Southern NSW Districts
South Western Sydney Districts
Locked Bag 4009 Ashfield BC NSW 1800
Phone: (02) 8753 9000
Transfer of disability services
All FACS clinical and allied health services will be operated by The Benevolent Society from 5pm Friday 28 July 2017.
All existing client appointments and services will continue as usual.
If you would like to speak to a member of the team about your services or enquire about new services - please contact The Benevolent Society on 1800 236 762, 7am – 7pm weekdays, or at email@example.com.
To find out more about The Benevolent Society, visit benevolent.org.au.