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The Family and Community Services (FACS) cluster works with children, adults, families and communities to improve lives and help people realise their potential.

We are the agency in NSW with statutory responsibility for protecting children and young people from risk of significant harm.

The FACS Strategic Plan 2017-2021 shows how we will support our clients to create the futures they want for themselves and their communities. The plan describes the behaviour and leadership that our clients and delivery partners can expect of us.

In executing Government policy, FACS will use our organisation’s capabilities and influence in child protection, housing, homelessness and community inclusion to deliver our key priorities.

Our key priorities:

  • Improve long-term outcomes (especially for Aboriginal children and families)
  • Act as stewards of the service system
  • Invest in our people
  • Improve client experience
  • Develop a modern organisation

See our major initiatives and reforms that support our key priorities.

Our goals:

  • Aboriginal children, families and communities thrive
  • People are in charge of their own lives and feel a real sense of choice and control
  • More children are safe at home with their families
  • More people have safe, stable places to live – and the family lives, jobs, well-being and dignity which that makes possible
  • Our staff feel they have the support they need to do well in their roles so they can help change people’s lives

Our future

The outcomes we will achieve for people in NSW:

  • Individuals, children and families benefit from prevention and early intervention to reach their potential
  • Individuals, children and families who need targeted support are able to live safe from harm
  • Individuals, children and families who need sustained support are able to achieve housing and family stability
  • Disability Inclusion Action Plans (DIAPs) contribute to people with a disability being able to access their opportunities and choices as people of NSW

Premier's and State Priorities

FACS is also the lead cluster delivering the following Premier’s and State Priorities:

  • Decrease the percentage of children and young people re-reported at risk of significant harm by 15 per cent by 2020 (based on the 2019 cohort of children)
  • Increase the proportion of young people who successfully move from Specialist Homelessness Services to long-term accommodation to more than 34 per cent by 2019
  • Deliver 61,000 housing completions on average per year to 2021
  • Reduce the proportion of domestic violence perpetrators reoffending by 25 per cent by 2021 (based on the 2019 cohort of perpetrators)

Our budget

To help us achieve our work we fund more than 1800 organisations. Our 2017/18 budget is $7 billion. See our Budget papers (at time of budget June/July 2018) in our Resource Centre.

We also provide services for people with disability. That work will end by 30 June 2018 with the National Disability Insurance Scheme available across NSW.

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