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Management Transfer Program overview

Family and Community Services is transferring the tenancy management of around  14,000 social housing tenancies to community housing providers, including the delivery of private rental assistance products under Housing Pathways. The NSW Government supports the diversity and service delivery of community housing providers and their ability to make a positive impact on people’s lives.

There are about 144,000 social housing properties across NSW and 19% are already managed by community housing providers. The changes will bring this up to 32%.

This will help us deliver on the Future Directions for Social Housing in NSW reform program aimed at improving social housing tenant outcomes, announced in January 2016.

Benefits of the Management Transfer program

The NSW Government wants to make sure social housing has a more positive impact on people’s lives. Increasing the management of social housing properties by our community housing partners will:

  • make the most of community networks to deliver better long term outcomes for our tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support tenants
  • build up the skills and size of the community housing sector.

Community housing providers (CHPs)

The Management Transfer program tender opened for submissions on Monday 27 March 2017 and closed on Friday 26 May 2017. The successful CHPs were selected following a rigorous evaluation process.

The CHPs will focus on building partnerships with social housing tenants, applicants, local communities and stakeholders to provide housing services and supports that meet the client’s individual housing needs. They have a common goal to make the social housing system more sustainable, diverse and dynamic.

They are registered under the National Regulatory System for Community Housing Providers and meet national performance standards. They will have additional contractual requirements for achieving better outcomes for tenants.

They will be required to link tenants with appropriate local support services as required, based on individual need.

Who will my community housing provider be and when will the management transfers happen?

Here is a summary of transfer locations, successful community housing providers and proposed dates for the transfer of properties to the community housing providers:

Local Government Area

Community housing providers (CHPs)

Transfer date

Maitland and Port Stephens

Hume Community Housing

2 September 2019

Singleton, Cessnock, Dungog, Mid-Coast, Muswellbrook, Upper Hunter

Compass Housing Services

3 June 2019

Gunnedah, Tamworth, Walcha, Liverpool Plains, Armidale Regional, Glen Innes, Gwydir, Guyra, Inverell, Moree Plains, Narrabri, Tenterfield, Uralla

Homes North Community Housing

6 May 2019

Shoalhaven

Southern Cross Housing

22 October 2018

Coffs Harbour, Bellingen

Mission Australia Housing

1 July 2019

Nambucca, Kempsey, Port Macquarie-Hastings

Community Housing Limited

19 November 2018

Ryde, Hornsby, Ku-ring-gai

Link Housing

3 December 2018

Northern Beaches and Mosman

Bridge Housing in partnership with the Women’s Housing Company

5 August 2019

North Sydney, Hunters Hill, Lane Cove, Willoughby

St George Community Housing (SGCH)

1 April 2019

Aboriginal Housing Office tenancies

  • The FACS transfers do not affect AHO tenants.
  • You will not have to move, and your rent, terms and length of your lease stay the same.
  • FACS will still manage your lease and put you in touch with the services you need.
  • The contact number for repairs and the eRepair app on your phone will be the same.
  • If you have questions, please call your Client Service Officer at FACS or visit www.aho.nsw.gov.au/tenants

Repairs and maintenance

Community housing organisations are responsible for the repairs and maintenance of the property including organising emergency repairs. Tenants of FACS owned properties will continue to call the Maintenance Line on 1800 422 322, 24 hours a day, 7 days a week. If you were part of the 2017 management transfers you will continue to call your community housing provider for maintenance.

More information

If you have any questions about the transfers or want to talk to someone, you can:

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