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Ageing Strategy overview

Overview of the NSW Ageing Strategy, why we need it, and what we are doing under the Strategy

How we are responding to elder abuse

Elder Abuse Helpline

The NSW Elder Abuse Helpline & Resource Unit was established as part of the NSW Ageing Strategy, to help intervene and prevent incidences of elder abuse.

Older people who are experiencing abuse, or those who are concerned about an older person, should contact the Helpline:

The helpline is a free, confidential service that provides advice and referrals to support older people experiencing abuse.

If you require an interpreter, first call 131 450 and tell the operator your preferred language.

Elder Abuse Interagency Policy

The Preventing and responding to abuse of older people (Elder Abuse) Interagency Policy (June 2018) sets out the approach for preventing and responding to abuse of older people for NSW Government agencies. The abuse of older people is often called ‘elder abuse’.

This policy has three aims:

  • To describe the key parameters of abuse of older people, including types and risk factors
  • To set out the broad framework for responding to abuse of older people in NSW
  • To describe the requirements for agencies in dealing with abuse of older people

The policy also sets out considerations for information sharing and decision-making. Others who work with older people, whether local government, non-government organisations or private service providers, may also find useful guidance in this document.

Reporting abuse

Any incident of harm to an older person in our community is of great concern.

All serious crimes, whether committed in the home, community or in residential aged care, should be reported to the NSW Police Force for investigation and appropriate action.

Section five of the Interagency policy for preventing and responding to the abuse of older people provides help and contacts for workers when the abuse of an older person is:

  • alleged
  • disclosed
  • witnessed
  • suspected.

Further information is available on the Elder Abuse Helpline and Resource Unit website.

Elder Abuse Helpline and Resource Unit Dashboard

The Elder Abuse Helpline and Resource Unit also collects data to report on the number of calls received by the Helpline, the nature of these calls and the types of abuse reported. This data is presented in the Elder Abuse Helpline and Resource Unit Dashboard.

While this data does not reflect the overall prevalence of elder abuse in NSW, the Elder Abuse Helpline and Resource Unit Dashboard provides the most comprehensive collection of Helpline data since it was established in 2012. The dashboard and the NSW Elder Abuse Inquiry Progress Report also demonstrate our performance in supporting vulnerable older people, and progress made under the NSW Ageing Strategy 2016–2020.

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