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Right to Information policy

How FACS complies with its obligations, and how a member of the public may exercise the right of access to information held by the Government under the GIPA Act

Background

From 1 July 2010 the Government Information (Public Access) Act 2009 (GIPA Act) replaced the Freedom of Information Act 1989 (FOI Act). The GIPA Act is designed to promote a fair, transparent and open government for the people of New South Wales. The Department of Family and Community Services (FACS) as an agency is required to publish as much information as possible, and respond to other requests for information.

This policy sets out how FACS complies with its obligations, and how a member of the public may exercise the right of access to information held by the Government under the GIPA Act.

The GIPA Act specifies information that must be disclosed on an agency’s website, or otherwise made available free of charge. The GIPA Act also encourages publication of other information that may be in the public interest. This information will be available free of charge, or at the lowest possible cost to persons seeking such information.

A formal access application, previously known as a Freedom of Information request, can be made by any member of the public for information held by FACS. A client of FACS may apply for information relating to services they may have received from FACS, or information FACS may hold about themselves. Information of a non-personal nature may also be requested as part of a formal access application. Fees and charges will be applicable.

The GIPA Act also allows for FACS to release information informally. This may be information relating to policies or any other information that is available on the FACS website. A client of FACS may obtain limited information from their file without the need for a formal access application.

For additional assistance relating to accessing information under the GIPA Act, or general enquires, please contact our Right to Information Unit (previously known as the FOI Unit)

The Right to Information Unit
(02) 9716 2662

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