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Social housing-related complaint

Housing Contact Centre (client feedback option)

1800 422 322 (8.30am to 4.30pm Monday to Friday)
feedback@facs.nsw.gov.au
Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871

Alternatively, you can contact your local FACS Housing office.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.


Child protection-related complaint

Enquiry, Feedback and Complaints Unit

1800 000 164 (9am to 4.30pm Monday to Friday)
complaints@facs.nsw.gov.au
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131

Alternatively, you can contact your local Community Services Centre.


Assisted Boarding houses

Make a comment, enquiry, complaint or provide positive feedback about boarding houses.


Privacy complaint

If you wish to make a privacy complaint about how FACS has handled your personal information please email privacy@facs.nsw.gov.au or fill in the privacy form.

Alternatively, you can send us something in writing to:

Privacy Unit, FACS Legal, Locked Bag 4028, Ashfield NSW 2131

If you wish to access or amend your personal information please fill in one of the following forms:

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