Complaints and feedback
The FACS Complaints and Feedback Management Policy aims to:
- set out the principles and objectives in complaints handling which reflect our commitment to managing complaints promptly, fairly and effectively
- ensure that complaints and feedback received are being managed in line with these complaints handling principles and objectives, and
- guide the standard of behaviour for FACS employees who are managing complaints.
Social housing-related complaint
Housing Contact Centre (client feedback option)
Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871.
Child protection-related complaint
Enquiry, Feedback and Complaints Unit
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131.
Alternatively, you can contact your local Community Services Centre.
Assisted Boarding houses
Make a comment, enquiry, complaint or provide positive feedback about boarding houses using our online form.
Post: Privacy Unit - FACS Legal, Locked Bag 4028, Ashfield NSW 2131.
All Other Complaints
To make a complaint or provide feedback on any other matter relating to FACS, please submit your feedback using the FACS widget on this website.