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Learn about the range of roles in the FACS Housing team and the day-to-day responsibilities for each

Join us as a Client Service Officer

“I like to see that we’re making a positive change to the lives of those that FACS assists, including children, the elderly, and those in need of social housing,”  Yasmina, Department of Family and Community Services.

As a Senior Client Services Officer, you'll provide a broad range of applicant, tenancy and property management services and advice to clients. This includes clients with complex support needs. In such case you could also be required to provide advice to a client's advocate as well as other stakeholders across the access and tenancy service streams.

You''ll also provide coaching and support to FACS Housing team members to optimise business and service outcomes.

Key accountabilities include working:

  • directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures
  • collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
  • in partnership with other stakeholders to resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent FACS Housing
  • with client service team members providing coaching to improve skills in assessing and managing clients, including those with complex needs; and in managing client information systems to achieve greater efficiency in delivery processes.

Sound like you? Visit our How to Apply page.

FACS Housing is at the forefront of transforming the current social housing system in NSW to break the cycle of disadvantage

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