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Our positions

Our team includes a range of roles including Caseworkers, Casework Managers, Casework Support Workers, Casework Specialists, Helpline Caseworkers and more

Join us as a Casework Manager

"I love seeing parents overcome their challenges to make a better future for their children and community."
Tarana, DCJ

Casework Managers monitor and establish daily priorities and resource allocations for Caseworkers. They nurture high quality work encouraging  a culture of  best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk.

As a Casework Manager, your day to day duties may include:

  • Practising effective group supervision, leadership and individual casework coaching and feedback
  • Client record compliance through effective review and feedback mechanisms; preparation and review input to legal documentation, briefings and correspondence ensuring responses are accurate
  • Initiating court proceedings as the official applicant and providing support and guidance to caseworkers in matters such as appeal proceedings in District and Supreme Courts in a timely manner
  • Ongoing professional development and collaboration across the agency and with community partners
  • Contributing to operational and policy issues and change management strategies which support the agency goals and objectives
  • Consulting with management on a suitable course of action in matters that are sensitive, high-risk or business-critical

Sound like you? Visit our How to apply page for roles in our Community Services team.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities+.

Join us as a Casework Specialist

"Working for our Government is a choice. For some a vocation. For me, this is a career that’s changed my life, and is creating positive impacts on the lives of many others," Amanda, DCJ.

Casework Specialists offer Casework Practitioners 'on-the-ground' support and  professional guidance and development that promotes respectful, purposeful casework with children, young people, families and our community partners.

As a Casework Specialist, your duties may include:

Planned consultations:  Providing caseworkers with specialist advice on more complex or sensitive cases and practice issues that is responsive to the changing needs of children, young people and families. This is achieved by reviewing files and gathering relevant research, policies and tools.

Case practice reviews: Providing caseworker support when dealing with very complex cases that require comprehensive analysis. The Casework Specialist will complete a written report analysing key practice issues and considerations.

Practice coaching: Assisting caseworker practice when ad hoc support is required to work through a new resource or technique. Practice coaching can be informal, formal or take place in groups.

Formal Practice Coaching: Providing structured, goal-directed professional caseworker development opportunity. It is a voluntary, collaborative, strength-based process to support growth and development as a practitioner or manager

Drop in consultations: Consulting with caseworkers in an informal manner about less complex families, policy and procedures, safety and risk assessments and research or practice questions.

In addition, you will be responsible for:

  • developing an understanding of research and research-to-practice initiatives and also commit to ongoing personal professional development including attending relevant practice forums and educational events
  • supporting the transfer of policy and research into practical casework application via role modelling with caseworkers and taking a lead role in specific casework functions as a component of supported learning and development
  • implementing professional development programs within service delivery areas that improve and guide local casework and achieve clearly articulated quality casework outcomes
  • developing and maintain networks and relationships with key stakeholders and clinical experts to deliver appropriate services for children, young people and families

Sound like you? Visit our How to apply page for roles in our Community Services team.

Join us as an Aboriginal Caseworker

"I see small changes in families and positive messages being passed from kinship groups. This makes me proud." Lynette, DCJ.

Caseworkers in child protection investigate the safety and well being of children, young people and families in response to reports from the community of alleged child abuse. Our work helps to ensure improved life experiences for vulnerable young people in our community.

To meet the needs of Aboriginal communities in appropriate ways, it’s important to have caseworkers who are Aboriginal people. As an Aboriginal Caseworker you will have the opportunity to:

  • provide an Aboriginal perspective
  • advocate on behalf of Aboriginal people in your community
  • provide services to Aboriginal and non-Aboriginal children, young people and families
  • build strong relationships with partner agencies to support and strengthen families and cultural connections
  • use cultural knowledge to help inform and shape service delivery

Your ability to build relationships and understand that families are complex and have their own individual stories is pivotal to be successful in this role.

As a Aboriginal Caseworker in child protection, your daily duties may include:

  • conducting risk assessments where it is alleged that a child is at risk of harm
  • working to ensure the safety and wellbeing of these clients by Introducing plans to children and families to access services that assist in their ongoing safety and wellbeing
  • working collaboratively with other NSW agencies, NGOs and families to plan, coordinate and
  • negotiating services for our clients
  • managing complex cases and situations with high needs and high risk clients and their families
  • you may also be involved in court processes, including the preparation of court documents, attending  court and participating in evidentiary processes

We have excellent career opportunities and access to NSW public sector working conditions that include:

  • competitive salaries
  • training and career development opportunities
  • flexible working arrangements
  • generous leave provisions including paid carers’, study, maternity, adoption and parental leave

What could be more rewarding than improving the life chances of children and helping families to live happy and fulfilling lives?

Sound like you? Visit out How to apply page to find out advertised jobs and application tips.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.

Join us as a JCPR Caseworker

"I always wanted a meaningful job where I could make a difference in the community working with real people and real families,"
Kristie, DCJ.

In situations where abuse experienced by a child or young person constitutes a criminal offence, then a joint child protection response by a Child Protection Caseworker,Police Officer and NSW Health worker will occur.

The Children and Young Person’s (Care and Protection) Act 1998 sets out the grounds for reporting suspected risk of harm to such vulnerable members in our society.

DCJ Joint Child Protection Response (JCPR) Caseworkers investigate child protection matters within a team of officers from 3 agencies: Family & Community Services, NSW Health and NSW Police. There are 20 JCPR units across NSW.

There are three types of criteria that are referred to the JCPR.

  1. Physical Abuse,
    • Severe or serious physical injury / injuries  to a child or young person that:Are caused by another person 10 years or over, andAre suspicious and/orDeliberate and/orre inconsistent with the explanations provided
  2. Sexual Abuse and
  3. extreme Neglect are all matters that can be referred to JCPR. A DCJ JCPR Caseworker position is suited to someone:
    • who is, or has worked as, a caseworker
    • who has a social work degree
    • who has related experience and cultural expertise if you are an Aboriginal caseworker

We strongly encourage people from Aboriginal and multicultural backgrounds to apply for these roles.

Sound like you? Visit our How to apply page for roles in our Community Services team.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.

Join us as a Helpline Caseworker

"I love seeing parents overcome their challenges to make a better future for their children and community," Tarina, Caseworker, DCJ.

As a Child Protection Caseworker - Helpline you'll play a pivotal role in receiving and responding to reports of child abuse and neglect and undertaking risk assessment.

Day-to-day duties may include:

  • providing  timely and responsive care and protection services for children and young persons and their families, by undertaking the intake and initial assessment of concerns for the safety, welfare and wellbeing of children and young persons
  • developing  a detailed required case action plan that will allow staff attached to Community Service Centres to undertake case management and coordinate support services
  • ensuring experienced staff undertake case management and field response activities in crisis situations out of normal business hours when usual support services are unavailable
  • responding  to general enquires from the public, community partners and child and family protection professionals.

Practice Support Unit

The Practice Support Unit (PSU) co-ordinate and facilitate the majority of the training you receive at the Helpline.

PSU work with the DCJ Organisational Development and Learning team (L&D) to provide you with the DCJ Caseworker Development Program (CDP) which, together with the Helpline specific training you'll receive, will fully equip you as a DCJ Child Protection Caseworker at the Helpline.

PSU Casework Specialists (CWS) will support and assist you to complete all required elements of the training.

The Child Protection Helpline is the central intake service for child protection matters across NSW. The Helpline operates 24 hours, 7 days a week and receives reports from members of the public and mandatory reporters of child abuse and/or neglect such as police, education professionals, health workers, and/or childcare providers.

The majority of reports received at the Helpline are either telephone calls or electronic reports (eReports). Almost 80% of all reports received at the Child Protection Helpline come from mandatory reporters.

Helpline caseworkers take details of reports and undertake initial risk assessments before referring them to a Community Services Centre (CSC) for further review and response.

The Helpline applies the Structured Decision Making (SDM) Screening and Response Priority Tools (SCRPT) to all reports received at the Helpline.

The Screening Tool guides caseworkers through a structured analysis of all the information available to them about a child or young person, to determine whether a matter meets the threshold of ‘Risk of Significant Harm’ (ROSH).

The Response Priority Tool consists of a decision making flowchart with standardised definitions to help caseworkers determine an appropriate response priority where a matter is screened in as ROSH. There are 3 response priorities:

  • Less than 24 hours
  • Less than 72 hours and
  • Less than 10 days

After Hours Crisis Response Team

At 4:30pm on weekdays a specialist After Hours Crisis Response Team (CRT) comes on shift to handle any urgent fieldwork that requires DCJ intervention.

The team works overnight and on weekends and public holidays when DCJ local offices are closed.

Sound like you? Visit our How to apply page for roles in our Community Services team.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.

Join us as a Casework Support Worker

"I like to see that we’re making a positive change to the lives of those that FACS assists, including children," Yasmina, DCJ.

Casework Support Workers directly assist the day-to-day work of Caseworkers in their efforts to provide care and improve the life experiences of vulnerable children, young people and families. As a Casework Support Worker, you'll be responsible for undertaking tasks that support case planning and documentation, referrals and appointments, case visits and day-to-day team priorities.

More specifically your responsibilities will include:

  • maintaining timely client and casework records, including client information system records, the coordination and deliver of court papers and appropriate information sharing
  • undertaking logistical arrangements for meetings including case management and family meetings, supervised visits, appointments and other activities that directly support case planning and decision-making for children and young persons
  • supervising “low risk” family contact visits and prepare summary reports which accurately record observations
  • contributing  to continuous learning, professional networks and relationships through the co-ordination of meetings and other information sharing activities
  • actively participate as a team member with caseworkers and administrative staff to address team priorities and directly support caseworkers on a day-to-day basis

Casework Support Workers undergo extensive training within the first few months of employment including:

  • e-learning videos, interactive modules and workbooks
  • face-to-face workshops
  • workplace tasks including shadowing and secondary work
  • with an assigned individual learning support officer.

Sound like you? Visit our How to apply page for roles in our Community Services team.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.

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Last updated: 24 Sep 2019