Our team includes a range of roles including Caseworkers, Casework Managers, Casework Support Workers, Casework Specialists, Helpline Caseworkers and more
Join us as a Casework Support Worker
"I like to see that we’re making a positive change to the lives of those that FACS assists, including children," Yasmina, DCJ.
Casework Support Workers directly assist the day-to-day work of Caseworkers in their efforts to provide care and improve the life experiences of vulnerable children, young people and families. As a Casework Support Worker, you'll be responsible for undertaking tasks that support case planning and documentation, referrals and appointments, case visits and day-to-day team priorities.
More specifically your responsibilities will include:
- maintaining timely client and casework records, including client information system records, the coordination and deliver of court papers and appropriate information sharing
- undertaking logistical arrangements for meetings including case management and family meetings, supervised visits, appointments and other activities that directly support case planning and decision-making for children and young persons
- supervising “low risk” family contact visits and prepare summary reports which accurately record observations
- contributing to continuous learning, professional networks and relationships through the co-ordination of meetings and other information sharing activities
- actively participate as a team member with caseworkers and administrative staff to address team priorities and directly support caseworkers on a day-to-day basis
Casework Support Workers undergo extensive training within the first few months of employment including:
- e-learning videos, interactive modules and workbooks
- face-to-face workshops
- workplace tasks including shadowing and secondary work
- with an assigned individual learning support officer.
Sound like you? Visit our How to apply page for roles in our Community Services team.
Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.