Our team includes a range of roles including Caseworkers, Casework Managers, Casework Support Workers, Casework Specialists, Helpline Caseworkers and more
Join us as a Casework Specialist
"Working for our Government is a choice. For some a vocation. For me, this is a career that’s changed my life, and is creating positive impacts on the lives of many others," Amanda, Department of Family and Community Services.
Casework Specialists offer Casework Practitioners 'on-the-ground' support and professional guidance and development that promotes respectful, purposeful casework with children, young people, families and our community partners.
As a Casework Specialist, your duties may include:
Planned consultations: Providing caseworkers with specialist advice on more complex or sensitive cases and practice issues that is responsive to the changing needs of children, young people and families. This is achieved by reviewing files and gathering relevant research, policies and tools.
Case practice reviews: Providing caseworker support when dealing with very complex cases that require comprehensive analysis. The Casework Specialist will complete a written report analysing key practice issues and considerations.
Practice coaching: Assisting caseworker practice when ad hoc support is required to work through a new resource or technique. Practice coaching can be informal, formal or take place in groups.
Formal Practice Coaching: Providing structured, goal-directed professional caseworker development opportunity. It is a voluntary, collaborative, strength-based process to support growth and development as a practitioner or manager
Drop in consultations: Consulting with caseworkers in an informal manner about less complex families, policy and procedures, safety and risk assessments and research or practice questions.
In addition, you will be responsible for:
- developing an understanding of research and research-to-practice initiatives and also commit to ongoing personal professional development including attending relevant practice forums and educational events
- supporting the transfer of policy and research into practical casework application via role modelling with caseworkers and taking a lead role in specific casework functions as a component of supported learning and development
- implementing professional development programs within service delivery areas that improve and guide local casework and achieve clearly articulated quality casework outcomes
- developing and maintain networks and relationships with key stakeholders and clinical experts to deliver appropriate services for children, young people and families
Sound like you? Visit our How to apply page for roles in our Community Services team.