Victims of crime

The NSW Government plays a vital role in responding to and providing support for victims of crime through a number of departments, including the Department of Family and Community Services.

Who to contact

  • TO REPORT EMERGENCIES CALL TRIPLE ZERO (000).
  • If you are a victim of a crime that is not life threatening or not a critical emergency (including historical allegations), you should contact the
    Police Assistance Line on 131 444.
  • For confidential support, referral and information, call the
    Victims Access Line on 1800 633 063.
  • For confidential enquiry for Aboriginal and Torres Strait Islander people who are victims of crime, call the
    Aboriginal Contact Line on 1800 019 123.
  • For help with legal problems, contact the
    LawAccess NSW free legal helpline on 1300 888 529.

Further information

Information on the framework which outlines how the Department of Family and Community Services meets its obligations under the Charter of Victims Rights and how it supports victims of crime can be found in the Victims Support Policy (PDF).

Information on support for all victims of crime, including access to counselling, financial assistance, and your rights as a victim can be found at: www.victimsservices.justice.nsw.gov.au.

The Victims Access Line 1800 633 063 can also refer you to specific support such as sexual assault services, domestic violence and crimes against children.

Help with legal problems, for example obtaining an Apprehended Violence Order (AVO) or family law issues can be found at www.legalaid.nsw.gov.au

Information on how NSW Police respond to victims of crime can be found at www.police.nsw.gov.au/community_issues/victims_of_crime

Charter of Victims Rights

The Victims Rights and Support Act 2013 sets out 18 rights for victims of crime in NSW, known as the Charter of Victims Rights (the Charter). The Charter requires that victims are treated with courtesy and respect, have access to services to meet their needs, and are provided information about processes which affect them. The Charter applies to all NSW government agencies, non-government agencies and private contractors funded by the State. It is overseen and implemented by Victims Services, Department of Justice.

The Charter of Victims Rights can be viewed and downloaded from the Victims Services webpage. A ‘plain English’ version is available at:

www.victimsservices.justice.nsw.gov.au/vss/vs_victimsrightscharter3.html

For further information on the Charter including information about how to make a complaint if you feel that an agency has breached the Charter, please call Victim Services – 1800 633 063 or (02) 8688 5511

Feedback

The NSW Department of Family and Community Services welcomes feedback from victims of crime on our response.

Victims of crime can make compliments and complaints to the Department about our response under the Charter of Victims Rights (Victims Rights and Support Act 2013) in the following ways:

TTY users phone 133 677 then ask for the phone number for your chosen service.
Speak and Listen users phone 1300 555 727 then ask for the phone number for your chosen service.

  1. If you have a general enquiry, would like to provide feedback or make a complaint please contact the Department.

    Department of Family and Community Services
    Phone: (02) 9377 6000
    Email: facsinfo@facs.nsw.gov.au
    Street address: 219-241 Cleveland Street, Redfern NSW 2016
    Postal address: Locked Bag 10, Strawberry Hills NSW 2012
    You cannot report suspected child abuse or neglect via this email. To report suspected child abuse or neglect please call the Child Protection Helpline: 132 111 (24 hours / 7 days).
  2. If you do not feel comfortable to contact us directly, or you feel you need support to do so, you can contact Victims Services.