Contact us

If you are deaf, or have a hearing impairment or speech impairment

Contact us through the National Relay Service http://relayservice.gov.au/support/training/nrs-call-numbers/

If you have a general enquiry, would like to provide feedback or make a complaint please contact the department.

Department of Family and Community Services

Phone: (02) 9377 6000
Email: facsinfo@facs.nsw.gov.au
Street address: 219-241 Cleveland Street, Redfern NSW 2016
Postal address: Locked Bag 10, Strawberry Hills NSW 2012

Please note that the email address and phone number above are for general enquiries only. You cannot report suspected child abuse or neglect via this email. To report suspected child abuse or neglect please call the Child Protection Helpline: 132 111 (24 hours/7 days). 

Districts

Fifteen new districts have been created to enable more localised planning and decision-making, and improve links between senior service delivery management and frontline staff. The new districts mirror the NSW Local Health Districts, allowing us to work closely and locally with one of our key stakeholders, NSW Health.

These changes bring together the current local Ageing, Disability and Home Care, Community Services and Housing NSW client services and operations.

Clients should continue to contact the same Family and Community Services staff and visit the same offices in the same locations as they currently do.

District, Director & EmailLocal Government AreasPhoneMap

Central Coast
Janet Vickers

Gosford, Wyong

4352 6517

Central Coast map

Far West
Glynis Ingram

Balranald, Broken Hill, Central Darling, Wentworth, Unicorp. Far West

6841 1510

Far West map

Hunter New England
Marie New

Armidale Dumaresq, Cessnock, Dungog, Glen Innes Severn, Gloucester, Greater Taree, Great Lakes, Gunnedah, Guyra, Gwydir, Inverell, Lake Macquarie, Liverpool Plains, Maitland, Moree Plains, Muswellbrook, Narrabri, Newcastle, Port Stephens, Singleton, Tamworth Regional, Tenterfield, Upper Hunter Shire, Uralla, Walcha

4985 1641

Hunter New England map

Illawarra Shoalhaven
Gary Groves

Kiama, Shellharbour, Shoalhaven, Wollongong

4222 8400

Illawarra Shoalhaven map

Mid North Coast
Sue West

Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings

6659 2558

Mid North Coast map

Murrumbidgee
Glynis Ingram

Albury, Berrigan, Bland, Boorowa, Carrathool, Conargo, Coolamon, Cootamundra, Corowa Shire, Deniliquin, Greater Hume Shire, Griffith, Gundagai, Harden, Hay, Jerilderie, Junee, Leeton, Lockhart, Murray, Murrumbidgee, Narrandera, Temora, Tumbarumba, Tumut Shire, Urana, Wagga Wagga, Wakool, Young

6937 9400

Murrumbidgee map

Nepean Blue Mountains
Fran Satchell

Blue Mountains, Hawkesbury, Lithgow, Penrith

4722 7417

Nepean Blue Mountains map

Northern NSW
Susan Priivald

Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed

6686 1911

Northern NSW map

Northern Sydney
Eugene McGarrell

Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Manly, Mosman, North Sydney, Pittwater, Ryde, Warringah, Willoughby

8424 2500

Northern Sydney map

South Eastern Sydney
Geraldine O’Grady

Botany Bay, Hurstville, Kogarah, Randwick, Rockdale, Sutherland Shire, Sydney LGA – Inner and East SLAs, Waverley, Woollahra, Lord Howe Island

8303 7600

South Eastern Sydney map

South Western Sydney
Clare Donnellan

Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, Wollondilly

9781 5555

South Western Sydney map

Southern NSW
Jill Herberte

Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire, Yass Valley

6229 7287

Southern NSW map

Sydney
Mandy Young

Ashfield, Burwood, Canada Bay, Canterbury, Leichhardt, Marrickville, Strathfield, Sydney LGA – South and West SLAs

9701 6300

Sydney map

Western NSW
Jo Lawrence

Bathurst Regional, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid-Western Regional, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle Shire, Weddin, Wellington

6841 1500

Western NSW map

Western Sydney
Lisa Charet

Auburn, Baulkham Hills Shire, Blacktown, Holroyd, Parramatta

9407 1855

Western Sydney map

Aboriginal Housing Office

Level 6, 33 Argyle Street
PO Box W5 Westfield
Parramatta NSW 2150
Ph: (02) 8836 9444
Freecall: 1800 727 555
Fax: (02) 9635 7695
Email: ahoenquiries@facs.nsw.gov.auWeb: www.aho.nsw.gov.au

Ageing, Disability and Home Care

Bligh House
Level 7
4-6 Bligh Street
Sydney NSW 2000
Ph: (02) 9377 6000
TTY: 133 677
Email: servicembx@facs.nsw.gov.au
Web: www.adhc.nsw.gov.au

Business Services

23-31 Moore Street
Liverpool NSW 2170
Locked Bag 7466
Liverpool BC 1871
DX 5064 Liverpool
Ph: (02) 9765 3333
Fax: (02) 9765 3330
Email: communications@facs.nsw.gov.au

Community Services

4-6 Cavill Avenue
Ashfield NSW 2131
Locked Bag 4028
Ashfield NSW 2131
Ph: (02) 9716 2222
Fax: (02) 9716 2999
Web: www.community.nsw.gov.au

Housing NSW

223-239 Liverpool Road
Ashfield NSW 2131
Locked Bag 4001, Ashfield BC NSW 1800
Ph: 1800 422 322
Freecall: 1800 152 152 (after hours)
Fax: (02) 8753 8888
Email: feedback@facs.nsw.gov.auWeb: www.housing.nsw.gov.au

Land and Housing Corporation

Locked Bag 4009Ashfield BCNSW 1800Phone: (02) 8753 9000Email: facsinfo@facs.nsw.gov.auWeb: www.facs.nsw.gov.au/about_us/land_and_housing_corporation

Family Referral Services

Family Referral Services assist children and young people who do not meet the statutory threshold for child protection intervention but would benefit from accessing support to address current problems and prevent escalation. FRS provide information and link vulnerable children young people and their families to a range of support services in their local areas. FRS is administered by NSW Health.